Overview:
Location: Oro Valley, Tuscon, AZ
Shift: Monday - Friday 7:30 - 4:00
Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Pharmacy Development Support Specialist plays a key role in advancing pharmacy business growth, operational support, and customer experience. This position partners closely with the Vice President of Pharmacy Services to support strategic initiatives, product development efforts, and operational execution.
The role also serves as the central point of contact for internal customer service inquiries and provides support for pharmacy-related systems, including the MDScripts application. Success in this position requires strong organizational, analytical, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.
Responsibilities:
- Business Development and Strategic Support:
- Support the Vice President of Pharmacy Services in executing pharmacy business and product development initiatives. Conduct research, analysis, and project coordination to support strategic growth opportunities.
- Build and maintain effective relationships with key stakeholders, including internal teams, clients, vendors, and partners.
- Prepare reports, presentations, and materials to support decision-making and business planning.
- Project Coordination and Administration:
- Coordinate meetings, document minutes, and ensure timely follow-up on action items.
- Track and support pharmacy development initiatives and MEP-related projects.
- Maintain and update state-specific in-office dispensing regulatory resources.
- Manage and enhance content on the MyConcentra Pharmacy portal.
- Customer Service and Operational Support:
- Serve as the primary contact for pharmacy-related inquiries from Concentra centers, onsite teams, and internal stakeholders. Deliver timely, professional support via phone, email, and in-person interactions.
- Build strong relationships with clinical and operational teams to ensure high service levels and satisfaction.
- Systems and Technical Support:
- Act as the primary support resource for MDScripts users across the organization.
- Provide guidance and training on system functionality and workflows.
- Offer basic technical and desktop support for pharmacy-related applications and tools.
- Data Analysis and Reporting:
- Assist with data collection, analysis, and reporting to support pharmacy operations and formulary management.
- Generate ad hoc reports and insights to support business needs and decision-making.
Qualifications:
- Education Details: Associate degree, vocational training, or equivalent experience required
- Training in Pharmacy Technology, Business Administration, or Administrative Support preferred
- Certifications and/or Licenses: Certified Pharmacy Technician (CPhT) preferred
- Active licensure (where applicable) with required continuing education
- Minimum 3 years of experience in administrative support, project coordination, or similar role
- Minimum 3 years of customer service experience
- Pharmacy technician experience preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Strong verbal and written communication skills
- Exceptional organization, time management, and attention to detail
- Analytical thinking and problem-solving capabilities
- Ability to manage multiple priorities and adapt to changing demands
- Self-motivated with the ability to work independently and take initiative
- Strong interpersonal skills with a collaborative, service-oriented mindset
- Technical proficiency with Microsoft Office (Excel, Word, PowerPoint) and general systems support
- Professional demeanor with excellent customer service and communication etiquette
- Demonstrates a positive, professional, and customer-focused approach in all interactions
- Maintains accountability, reliability, and responsiveness in a dynamic work environment
- Supports continuous improvement and innovation within pharmacy operations
Additional Data:
Employee Benefits
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.