Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their medications delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. We are looking for a Pharmacist Team Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
#everydaybetter
Applicants must possess state-specific license requirements based on their location: residents of Idaho must hold a valid ID license, residents of Arizona must hold a valid AZ license, residents of New Hampshire must hold a valid NH license, and residents of Massachusetts must possess both NH and MA licenses.
Key job responsibilities
Management and oversight of a team of pharmacists and/or technicians
Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. Answer questions, provide guidance where necessary surrounding department processes
Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs).
Responsible for the training and development of the team
Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary
Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation.
Work hands-on in production environment to complete operational tasks and escalations that require leadership.
Ensure timecard accuracy for team prior to payroll being completed
Preform other duties as assigned by manager