Pharmacy Medical Secretary (31765)

Job Title: Medical Secretary

Department: Pharmacy Program

Immediate Supervisor Title: Pharmacy Manager

Job Supervisory Responsibilities: None

General Summary: A nonexempt position responsible for performing a variety of duties, clerical tasks, and other tasks assigned by the pharmacy manager

Essential Job Responsibilities:

• Answering the pharmacy phone line:

• Taking refill orders for IOD and compound orders.

• Compounds: payment collection, claim creation, ecw documentation, and order placement through appropriate portals.

• IOD ED drugs: Payment collection, claim creation, ecw documentation, and TE forwarding for techs to dispense.

• Triaging pharmacy-related calls in regard to order tracking

• Oncolytic refill needs

• Authorization requests

• IOD rx log filing

• Drug pre-collection: Cash and buy/bill services (T-pellets, Aveed, Xiaflex, etc.)

• Buy and bill drug scheduling management

• Ensure quarterly scheduling rules are implemented

• Ordering compounded intravesical therapy and inventory tracking in PODIS

• Conducting refill campaigns- IOD and compounds

• Foundation patient enrollment

• Daily unposted payment review

• Tracking daily inventory counts of all drugs

• Updating reporting for metric trackers

• Assisting the pharmacy coordinator with authorization, retro-authorization needs

• Project management as assigned by the pharmacy manager

Education: High school diploma or general equivalency diploma (GED).

Experience: Minimum one year of administrative assistant experience in a medical office setting.

Performance Requirements:

Knowledge:

• Knowledge of medical terminology and office procedures.

• Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.

• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

• Knowledge of Medical tasks that include RX prior authorizations.

• Familiarity with healthcare systems, regulations, policies, and functions.

• Knowledge of infection control and safety standards.

Skills:

• Skill in operating office equipment.

• Skill in organizational matters, including time management, prioritization, multitasking, and problem-solving.

• Common computer skills

Abilities:

• Ability to type 40 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.

• Ability to read, understand, and follow oral and written instructions.

• Ability to sort and file materials correctly using alphabetic or numeric systems.

• Ability to communicate clearly and concisely.

• Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public.

Equipment Operated: Office machinery including computers, scanners, and payment collections

Work Environment: Work performed in an office environment. Involves frequent contact with staff and patients.

Mental/Physical Requirements: Manual dexterity for office machine operation including computer and clinical equipment; stooping, bending to handle patient's mobility to complete errands or deliveries, or sitting or standing for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.