Direct involvement with patients, care givers or family members upon arrival to obtain and document their home prescription and non-prescription medications.
Effectively communicates across all health care disciplines inpatient and outpatient to ensure all information is obtained and documented.
Collects an accurate best possible medication list of the patient's home medications in anticipation of hospital admission.
Gathers information for best possible medication list from various resources (patient interviews, physician offices, community pharmacies, historical encounters, extended care facilities, or other acute care facilities) to ensure a complete and accurate entry into the hospital's electronic health record.
Effectively communicates with other health care professionals to prioritize patient care and identify patient specific needs.
Accurately enters the home medication list into the Hospital's information system for utilization by the provider responsible for admitting the patient.
Updates the medication list in a timely manner so it can be used as the foundation for the patient's admission medication orders.
Directs any unresolved issues to the admitting provider.
Gathers medication information for patients in the ED and those being directly admitted to the floor.
Greets, directs and assists patients, visitors, physicians and ancillary department staff.
Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
Communicates delays/difficulties in reconciliation process with appropriate disciplines.
Assists with care and maintenance of department equipment, hardware and supplies.
Common Expectations:
Demonstrates a commitment to patients, visitors, and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
Maintains effective communication and good relationships with other discipline within the facility for the patient's benefit.
Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
Participates in educational programs and in-service meetings.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.