Administrative Skills, Data Entry, Data Quality, Information Technology & Information Systems, Medications, On Call, Order Delivery, Patient Care Authorizations, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Resolve Customer Issues, Telephone Skills, Training Program, Training/Teaching
The Pharmacy Service Associate is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.
JOB FUNCTIONS
- Answers inbound calls to the Pharmacy
- Communicates with Patients regarding their medication orders, including verifying order status
- Responds to requests and communicates with Lincare Center staff regarding patient medication orders
- Places medication refill order in computerized system at patient request
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
- Submits requests for special orders as needed
- Tracks medication packages in various vendor systems such as UPS
- Researches order status and delivery at patient or center request
- Inactivates patient accounts in computerized system
- Processes patient address changes, ensuring accurate address information
- Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, time entering information in computerized system, etc.
- Complies with Board of Pharmacy rules and regulations
Education
- High School Diploma or General Education Degree (GED), Required
Work Experience