Job Description
Our Client, a Retail Pharmacy company, is looking for a Pharmacy Tech I for their Remote location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Requirements:
- Strong verbal communication and professional phone etiquette.
- Ability to speak confidently with physician office staff and healthcare professionals.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Strong attention to detail and accurate documentation skills.
- Ability to manage repetitive tasks while maintaining quality and focus.
- Ability to set up computer, vpn and other applcaiton at home
- Ability to work independently and as part of a team.
- Preferred Qualifications
- Previous experience in a call center, healthcare, pharmacy, or customer service environment.
- Familiarity with prescription refill processes and medical office workflows.
- Knowledge of HIPAA regulations and patient confidentiality requirements.
- Performance Expectations
- Meet established productivity goals for outbound call volume.
- Maintain accurate and complete documentation of all interactions.
- Demonstrate professionalism and courtesy during all provider office interactions.
- Adhere to quality, compliance, and attendance standards.
- Support team goals related to turnaround times and refill authorization completion rates
- Experience Requirement
- Minimum 1 year of relevant experience required.
- Certification / Licensure
- Pharmacy Technician certification or licensure is NOT required.
- Certification/licensure is preferred but not a mandatory qualification.
- High-Volume Healthcare Call Center Experience
- Experience handling a fast-paced inbound call environment.
- Healthcare customer service experience preferred.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Remote, RI (Remote) |
| Industry | Management Consulting Services |
| Salary | $16–$20 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Call Centersunmatched
- Call Volumeunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Health Planunmatched
- Healthcareunmatched
- Healthcare Customer Serviceunmatched
- Medical Officeunmatched
- Patient Careunmatched
- Patient Confidentialityunmatched
- Pharmacyunmatched
- Prescription Drugsunmatched
- Presentation/Verbal Skillsunmatched
- Quality Managementunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Retailunmatched
- Set Goalsunmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Time Managementunmatched
- VPN (Virtual Private Network)unmatched
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