Pharmacy Tech I

Job Title: Pharmacy Tech I
Job Location: Fully Remote
Job Duration: 12 Months


Summary:
The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.


Duties:
This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

* Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred)
* The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license.
* Advanced computer skills including word processing and spreadsheet utilization.
* Excellent customer service skills (written and verbal) a must.

Experience:
1. High-Volume Healthcare Call Center Experience
Minimum 1 year of inbound call center experience
Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
Strong customer service and communication skills
2. Pharmacy Technician Experience / Knowledge
Pharmacy Technician experience strongly preferred
Active Pharmacy Technician License, Certification, or Trainee License preferred
If licensed/certified,*** include a screenshot of the active credential at the top of the resume**
3. Computer Multitasking & Documentation Skills
Ability to navigate multiple systems while handling calls
Proficiency with Outlook and MS Teams required
Strong data entry and documentation skills

Education:
High School

Job Title: Pharmacy Tech I
Job Location: Fully Remote
Job Duration: 12 Months


Summary:
The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.


Duties:
This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

* Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred)
* The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license.
* Advanced computer skills including word processing and spreadsheet utilization.
* Excellent customer service skills (written and verbal) a must.

Experience:
1. High-Volume Healthcare Call Center Experience
Minimum 1 year of inbound call center experience
Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
Strong customer service and communication skills
2. Pharmacy Technician Experience / Knowledge
Pharmacy Technician experience strongly preferred
Active Pharmacy Technician License, Certification, or Trainee License preferred
If licensed/certified,*** include a screenshot of the active credential at the top of the resume**
3. Computer Multitasking & Documentation Skills
Ability to navigate multiple systems while handling calls
Proficiency with Outlook and MS Teams required
Strong data entry and documentation skills

Education:
High School