Pharmacy Technician

Position Overview

Essential Functions

• Processes new patient registration by entering data into the pharmacy software system
• Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry-related exceptions
• Transitions inventory through different workflow stages with a focus on quality control
• Counts and fills prescriptions
• Cleans and helps maintain the pharmacy and keep the work area orderly
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists by identifying and communicating issues as appropriate
• Performs duties and responsibilities according to the philosophy and standards of the organization, including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors
• Maintains client and associate confidentiality.
• Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
• The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacy Manager.
• Adheres to the organization’s prescription data entry procedures and guidelines
• Performs other related duties as assigned

Work-Related Experience

• Preferred to have a least 1-year experience in retail pharmacy environment as a Pharmacy Technician
• High school diploma or equivalent
• Experience working with diverse populations, including individuals with complex medical or behavioral health needs.

Physical Demands and Work Environment

• Ability to maintain and sustain concentration and attention to detail while performing data entry, prescription processing, and quality control tasks
• Strong problem-solving skills to resolve third-party rejections and workflow exceptions
• Ability to interpret prescription information, medical abbreviations, and insurance requirements accurately
• Ability to manage multiple tasks in a fast-paced environment
• Ability to follow established procedures and adhere to state, federal, and organizational regulations

• Prolonged periods of standing throughout the shift
• Frequent walking within the pharmacy and work areas
• Ability to pull, push, lift, and carry items weighing up to 40 pounds
• Ability and willingness to perform tasks which include pushing, pulling, grasping, and lifting with or without reasonable accommodation
• Frequent use of hands and fingers for data entry, prescription preparation, and pharmacy equipment operation

• Retail or outpatient pharmacy setting with frequent interaction with patients, healthcare providers, staff, and vendors
• Fast-paced environment requiring continuous attention to workflow, accuracy, safety, and customer service
• Frequent use of pharmacy management systems, computers, and standard office equipment

Education, Certification, and Licensure

• Certification: Must maintain an active Pharmacy Technician Certification

Skills

• Basic level PC skills including:
  • Start and shut down computer
  • Use mouse to point and click
  • Start, close and switch between programs
  • Save files
  • Print documents
  • Access information online
  • Touch typing
  • Formatting documents
• Intermediate level keyboarding typing skills, at least 35 words per minute
• High degree of interpersonal, communication and organizational skills
• Proficiency in reading, writing and speaking is required