Pharmacy Technician

JOB SUMMARY:

Under the direct supervision of the Pharmacist, the Pharmacy Technician is responsible for assisting the pharmacist in filling prescriptions, billing of prescriptions to third parties, collection of payments from patients and maintaining drug inventory; Pharmacy Technicians adhere to the California State Board of Pharmacy scope of practice; responsible for following all clinical protocols/guidelines, objectives, philosophy and personnel policies of Community Health Systems, Inc. (CHSI).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Will smile; speak in a courteous and friendly manner with patients, visitors and staff members.
• Communicates any form of safety concerns within the care facility to the Pharmacist or clinical authorities.
• Participates in site meetings to address patient care and operational requirements, including one-on-one and group communications via email or in-person.
• Prescriptions - (Data entry) Enters patient information including insurance coverage and prescriptions in the pharmacy software.
• Submits insurance claims and follows up on rejections.
• Types labels neatly and without error.
• Counts and measures medications correctly.
• Billing & payments from customers & third party.
• Completes cash and insurance transactions accurately.
• Figures cost & pricing of prescriptions correctly.
• Collects payments from patients &/or family members and provide receipts.
• Cleans and maintains supplies in pharmacy.
• Receives daily orders; brings orders to pharmacy; signs invoices documenting receipt, checks incoming drugs and stock drugs for current dating.
• Completes inventories in an accurate and timely manner.
• Initiates and corresponds with 3rd party insurers regarding qualifying information and follows up with possible inclusion and set up for all pharmacy sites.
• Corresponds with 3rd party insurers regarding drug rejections, reversals, additions and inquiries regarding reimbursements.
• Assists with pharmacy compliance to applicable statutory requirements (DEA, Board of Pharmacy) and compliance to 340B Program requirements).
• Initiates contact with providers to obtain corrections or clarification of prescription.
• Maintains accurate accounting for drugs obtained and dispensed through patient assistance or other patient friendly programs. Submits reversals as appropriate.
• Maintains accurate routing of expired drugs to reverse distributor and follows up with proof of disposition and any appropriate credits.
• Maintains accurate record of drugs returned to wholesaler and follows up with proof of credit.
• Mentors' new pharmacy technicians to include all processes used at CHSI.
• Assists with record-keeping requirements.
• Sends updates of drug file changes and additions to all pharmacies.
• Sends reminders to pharmacy manager of upcoming employee leave requests and corresponding personnel coverage.
• May be assigned to others centers to assist with pharmacy coverage on an as needed basis.
• Type, copy and distribute correspondence, memos, agendas, and reports.
• Perform all other duties as directed either formally or informally, verbally or in writing.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude, actions and appearance at all times.
• Possess strong interpersonal and social skills and, ability to work well with others.
• Adapt effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

EXPERIENCE AND EDUCATION:

• Active and current Pharmacy Technician license from the State of California Board of Pharmacy.
• High school Diploma or equivalent.
• Current BLS Certificate required and must be maintained
• Three years of pharmacy experience preferred.
• PTCB or NHA certification preferred.
• Electronic Health Record (EHR) experience preferred.