Pharmacy Technician

Pharmacy Technician - Customer Support Representative

Job Description

This role supports pharmacy operations by serving as a point of contact for patients, healthcare providers, and internal teams. The Pharmacy Technician - Customer Support Representative manages inbound and outbound calls, coordinates medication refills and deliveries, and maintains accurate information within pharmacy systems. The position requires strong customer service, communication, organization, and attention to detail.

Responsibilities

• Make outbound calls to address non-clinical inquiries, including prescription status and billing-related questions.
• Manage inbound and outbound calls related to medication deliveries and payments, ensuring accurate documentation in patient profiles.
• Respond to customer inquiries or route calls to the appropriate team members for resolution.
• Communicate professionally and respectfully when discussing health- or finance-related matters.
• Process medical claims and document notes regarding referral and patient status updates.
• Use pharmacy management systems to assist with refill requests, prescription status updates, insurance verification, and invoice requests.
• Answer questions during refill scheduling and transfer calls requiring clinical support to the appropriate healthcare team members.
• Identify and report adverse events and product complaints according to established procedures.
• Perform accurate data entry related to prescriptions, claims, and patient information.
• Assist with prior authorization and insurance-related processes.
• Deliver customer service in a call center environment through professional and effective communication.
• Collaborate with pharmacy and healthcare staff to support patient care and operational workflows.
• Perform additional duties as assigned.

Required Qualifications

• Pharmacy technician registration preferred.
• High school diploma or GED required; associate degree preferred.
• Minimum of one year of call center experience, preferably in healthcare, pharmacy, or a medical office setting.
• Experience using information systems to manage customer interactions and documentation.
• Proficiency with Microsoft Office applications and the ability to work across multiple systems.
• Strong verbal and written communication skills.
• Professional phone communication skills.
• Strong attention to detail for documentation, claims processing, and data entry.
• Customer service experience, preferably in a healthcare-related environment.
• Familiarity with medical office procedures and medical terminology preferred.
• Pharmacy experience is preferred but not required.
• Medical claims processing experience is preferred but not required.
• Ability to work in a call center environment with performance and attendance expectations.

Additional Qualifications

• Accurate and efficient data entry skills.
• Customer service experience in healthcare, pharmacy, or insurance settings.
• Experience with insurance verification and prior authorization processes is beneficial.
• Retail or specialty pharmacy experience is beneficial.
• Knowledge of medical terminology and healthcare office workflows.
• Ability to manage multiple priorities while maintaining professionalism.
• Strong organizational and follow-up skills.
• Ability to work with performance metrics and incorporate feedback.
• Ability to work independently and as part of a team.
• Ability to transition successfully from a temporary assignment to a permanent role based on performance and attendance standards.

Work Environment

The position begins onsite within a specialty pharmacy and call center setting. Initial training is conducted onsite from 9:00 a.m. to 6:00 p.m. After training, the standard schedule is Monday through Friday from 11:30 a.m. to 8:00 p.m., with occasional rotating Saturdays and a weekday off in exchange. This is a temporary-to-permanent opportunity contingent upon meeting performance and attendance requirements. A hybrid work arrangement may be available after approximately 90-120 days, based on performance and attendance. The role involves extensive computer-based work, use of pharmacy management systems, and adherence to established quality, accuracy, and customer service standards.

Job Type & Location

This is a Contract to Hire position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary,NC.

Application Deadline

This position is anticipated to close on Aug 12, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.