Pharmacy Technician

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Pharmacy Technician supports the pharmacists' team by ensuring that pharmacy operations run smoothly and our patients' prescriptions are filled promptly, safely, and accurately. The Technician operates as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.

Essential Duties/Responsibilities

• Responsible for contributing to safe and effective operations of the pharmacy

• Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health

• Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment

• Contribute to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems

• Complete basic inventory management tasks, as permitted by law and directed by pharmacy leadership, including accurately stocking medication deliveries, conducting cycle counts, processing return-to-stock items, performing waiting bin inventories, and supporting other inventory control activities

• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients

• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with DAP Health policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.

• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.

• Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines

• Educate patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions

• Monitor for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements

• Review and collect patient information; tracking and documenting for each applicable patient

• Monitor and manage vaccine supplies

• Other duties as assigned

Required Skills/Abilities

• Excellent oral and written communication skills
• Effective interpersonal skills
• Ability to organize and prioritize workload, work effectively and efficiently under stress
• Ability to multitask, understand and follow instructions
• Ability to proficiently read, write, speak and understand English (need to be specific because EEOC)
• Ability to concentrate on a task over a period of time
• Ability to pivot quickly from one task to another to meet patient and business needs
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Communicate effectively through spoken language, clearly and accurately conveying detailed or important information, instructions, and ideas to customers, patients, and team members
• Bilingual in Spanish/English preferred

Education and Experience

• Must possess an active Pharmacy Technician License with California State of Pharmacy
• Current BLS certification obtained through the American Heart Association, American Red Cross or American Safety and Health Institute
• 1-3 years previous experience as a Pharmacy Technician, preferred
• Previous experience in a pharmacy, retail, medical, or customer service setting, preferred
• National PTCB certification is preferred, and must obtain the certification within 18 months of employment, preferred

Working Conditions/Physical Requirements

• This position is on-site at a DAP Health pharmacy location
• Available for all shifts and, when required, able to work evenings and weekends
• This job operates in a pharmacy setting and requires frequent times of sitting, standing, repetitive motion and talking
• While performing the duties of this job, the employee is also frequently required: to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores to work shifts as needed by the business as well as helping anywhere in the store
• Occasional travel between DAP Health locations may be required to support staffing coverage, training, meetings, and other business needs. DAP Health will make reasonable efforts to provide advance notice of travel requirements whenever operationally feasible.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus
• Must be able to lift to 20 lbs. and/or exert up to 20 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.