Pharmacy Technician

Job Title: Pharmacy Technician / Patient Care Representative

Job Description

This role combines pharmacy technician expertise with patient care coordination in a closed-door, home infusion-focused pharmacy. Under direct and indirect supervision, the Pharmacy Technician / Patient Care Representative communicates with patients about therapy progress, coordinates refills, updates medication profiles, and supports pharmacists by obtaining and entering laboratory values. The position focuses on high-quality customer service, accurate data entry, and effective collaboration with clinical and operational teams, all within a non-patient-facing environment that offers room for growth and advancement.

Responsibilities

• Maintain the team schedule for patient follow-up, refill assessments, and deliveries to ensure timely and accurate service.
• Participate in daily team huddles to prioritize and coordinate the processing, compounding, and delivery of medications and supplies.
• Communicate with patients to review current inventory and determine appropriate refills for existing orders, ensuring continuity of therapy.
• Anticipate patient care and supply needs to maintain appropriate inventory levels and prevent interruptions in treatment.
• Report identified non-compliance, process orders, and print labels and packing lists in a timely and accurate manner.
• Ensure timely and appropriate documentation in progress notes for all patient interactions and activities.
• Communicate effectively with patients, caregivers, and clinicians involved in the patient's care, discussing therapy progress and documenting updates in progress notes.
• Forward all patient concerns and clinical questions to the team pharmacist for review and follow-up.
• Coordinate with the Warehouse Coordinator to ensure patients receive adequate supplies and timely deliveries.
• Update patient medication profiles in the electronic medical record (EMR) and present them to the team pharmacist for review.
• Follow up with physician offices as appropriate within the scope of practice to support ongoing patient care and prescription management.
• Notify the reimbursement team of patient hospitalizations, prescription changes, and changes in patient status to support accurate billing and coverage.
• Assist pharmacists in obtaining laboratory values, enter lab results into the EMR, and forward them to the ordering physician as appropriate.
• Provide delivery representatives with patient pick-up forms and assist in scheduling the pick-up of equipment and medical waste.
• Perform all other duties assigned by the supervisor or manager to support pharmacy operations and patient care.
• Maintain a complete understanding of confidentiality requirements regarding proprietary information and patient/client care information.
• Comply with all federal and state laws related to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI).
• Follow HIPAA guidelines and protect readily identifiable PHI in all communications and documentation.

Essential Skills

• Active pharmacy technician license in the state of Virginia (VA license required).
• Minimum of 6 months of experience as a pharmacy technician or in a closely related role.
• Good working knowledge of pharmacy procedures and workflows.
• Working knowledge of home infusion, specialty infusion, and durable medical equipment (DME).
• At least 2 years of computer data entry experience with a strong focus on accuracy and speed.
• Demonstrated customer service experience with a strong track record of customer satisfaction.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with pharmacy support functions such as prior authorization, retail pharmacy, fulfillment, and inventory management.
• Ability to update and maintain medication profiles and enter clinical data in an electronic medical record (EMR) system.
• Exceptional verbal and written communication skills for effective interaction with patients, caregivers, clinicians, and internal teams.
• Strong interpersonal skills to build collaborative working relationships across departments.
• Strong organizational and process skills, with the ability to manage multiple tasks and priorities.
• Ability to work well under pressure, meet deadlines, and complete assigned projects on time.
• Strong critical thinking and problem-solving skills to address operational and patient care issues.
• Exceptional attention to detail and demonstrated ability to produce accurate, high-quality work.
• Proven performance history in a related field, demonstrating reliability and consistent results.

Additional Skills & Qualifications

• Certified Pharmacy Technician (CPhT) credential is highly valued.
• Experience in closed-door pharmacy operations, particularly in home infusion settings.
• Background in retail pharmacy, prior authorizations, fulfillment, or inventory management.
• Familiarity with healthcare documentation standards and best practices for progress notes.
• Experience working with reimbursement teams or understanding of insurance and coverage processes.
• History of successfully contributing to process improvements and operational efficiency.
• Demonstrated ability to adapt to increased volume and changing workflows in a growing pharmacy environment.

Work Environment

This position is based in a closed-door pharmacy environment that supports home infusion and related services, with no direct patient-facing interactions. The typical schedule runs between 8:30 a.m. and 6:00 p.m., with an 8-hour shift starting between 8:30 a.m. and 9:30 a.m., providing a structured daytime work schedule. Team members collaborate closely with pharmacists, warehouse staff, reimbursement specialists, and delivery representatives in a professional, process-driven setting. The role requires frequent use of computers, electronic medical record systems, and standard office software, along with routine handling of pharmacy labels, packing lists, and inventory-related materials. The environment emphasizes accuracy, confidentiality, and compliance with HIPAA and all applicable regulations, while offering room for growth and advancement as the organization expands its patient base.

Job Type & Location

This is a Contract to Hire position based out of Chantilly, VA.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chantilly,VA.

Application Deadline

This position is anticipated to close on Jul 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.