Knowledge, Skills and Abilities:
Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding; public speaking skills necessary; bilingual (English/Spanish) language skills helpful
Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties
Good basic mathematical skills; uses a calculator or other means to accurately assist in financial matters
Good computer skills; Outlook, Windows, Microsoft Office applications
Good time management skills; self-evaluates the use of time and understands how others may be affected
Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
Ability to work independently (self-motivating) and as a team member
Ability to develop a collaborative therapeutic alliance with individuals and make accurate professional judgments
Ability to build and maintain effective working relationships with co-workers, providers, managers, patients, agency resource personnel and community members in general
Familiarity with local community resources for patients with chronic disease
Knowledge of the health and human services infrastructure, health insurance programs and public coverage options
Problem sensitivity skills; empathetic/understanding
Deductive reasoning and problem-solving skills
Organized and detail-oriented
Education, Experience and Licensure:
High school diploma or equivalent (GED) required
Computer knowledge required; Windows, Microsoft Office applications and internet savvy
Prior experience in professional office environment preferred
Active Indiana Navigator Certification (may be obtained post job offer)
Physical Demands:
May sit and/or stand for long periods of time
Must be able to see and hear within normal range with or without correction device(s)
Dexterity and hand-to-eye coordination as normally associated with operating office equipment, computers and telephone
Working Conditions:
Professional, fast-paced office environment