Depending on the state in which you work, national certification may be required. If you are not currently certified as a technician, training on the job will be provided in addition to access to training materials to help you prepare for the national certification exam.
Job Title: Pharmacy Technician
Reports to: Chief Pharmacist, Staff Pharmacist
Status: Non-Exempt
Summary
The Pharmacy Technician will act as a patient advocate by ensuring that patients follow their drug therapy plans as prescribed. This is done by assisting the Chief Pharmacist/Pharmacist in duties of preparing and distributing prescription medications that are within the scope of Lewis Drug policy and state and national regulations.
Essential Duties and Responsibilities
Provide prompt, friendly customer service to all patients in the pharmacy and customers throughout the store
Learn Lewis Drug policies and procedures and perform them daily
Establish and maintain good relationships with physicians and other healthcare providers
Answer patient questions and troubleshoot and/or resolve them promptly
Answer phone calls promptly and in a polite manner
Assist in all customer service situations and finish customer transactions using the register
Obtain and maintain pertinent information from patients so as to fill prescriptions accurately and efficiently
Maintain the confidentiality of patients' private medical information according to the HIPAA Act
Process new and refill prescriptions within scope of practice
Prepare paperwork and compile medications for delivery and mail out orders when needed
Manage and serve drive-thru patients in an efficient manner (if applicable)
Report any medication error to proper personnel
Ability to log into a variety of software systems to perform daily technician functions
Perform daily maintenance of automated devices within the pharmacy
Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations
Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities
Perform additional duties as assigned by the Chief Pharmacist/Pharmacist
Additional Requirements
Ability to learn basic drug terminology
Ability to learn differences between brand and generic drugs
Perform basic pharmaceutical calculations (addition, subtraction, multiplication, division, some algebra)
Ability to multi-task and pay attention to detail
Work effectively as part of a team to support the entire pharmacy, as well as individually
Possess good organizational and time-management skills
Ability to communicate effectively, both verbally and in writing
Learn new software systems and type (data entry) accurately and efficiently
Dependable in attendance and job performance
Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members
Education, Experience, and Licensure
State of Iowa Requirements
Register with the state Board of Pharmacy (BOP)
Must be at least 16 years old
Must be registered prior to the first day worked
Become a nationally certified pharmacy technician within 1 year of BOP registration
Pharmacy Technician Certification Board (PTCB) certification is recommended
State of Minnesota Requirements
Register with the state Board of Pharmacy (BOP)
Must be 18 and have a high school diploma or GED
Must be registered prior to the first day worked
Must complete BOP approved Lewis training within 1 year of BOP registration
State of South Dakota Requirements
Register with the state Board of Pharmacy
Must be at least 16 years old
Must be registered within 30 days of employment
Additional considerations that apply to all states:
Successful completion of an approved/accredited pharmacy technician program to become certified is desired but not required
Complete yearly CE requirements to maintain active license or as required per state
Additional pharmacy technician credentials/endorsements encouraged but not required
Physical Requirements
Must be able to stand for long periods of time and move quickly from one workstation to another
Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
Ability to lift/move items up to 50 lbs occasionally, up to 20 lbs frequently, and up to 10 lbs constantly
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
Must have ability to communicate verbally with staff and patients
Must be able to handle multiple tasks in a fast paced setting (filling scripts, answering phones, waiting on patients, etc.)