Pharmacy Technician I

22nd Century Technologies, Inc.

Philadelphia, PA(remote)

JOB DETAILS
SKILLS
Certified Pharmacy Technician (CPhT), Communication Skills, Customer Support/Service, Customer/Client Research, Data Entry, Documentation, Operations Management, Pharmacy, Problem Solving Skills, Quality Metrics, Schedule Development, Standard Operating Procedures (SOP)
LOCATION
Philadelphia, PA
POSTED
12 days ago
  • 8:30am 5:00pm M-F 10 positions
  • 9:00am 5:30pm M-F Five positions
  • 9:30am 6:00pm M-F Five positions
  • Fully Remote, must be available in work in EST schedules.
  • The national pharmacy technician certification is preferred. We accept a national certification with either the PTCB or NHA.
Job Category NonClinical - Nursing/Tech
Job Title Pharmacy Technician I

Job Description:
Duties
The pharmacy technician supports the organization's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.
SPECIFIC RESPONSIBILITIES:
1. Provide real-time support to pharmacies with point of service inquiries.
2. Educate prescribers on formulary and prior authorization processes.
3. Enter customer data and other relevant information into our documentation tool.
4. Assist members with pharmacy benefit inquires.
5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
6. Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills
3 to 5 years Recent PBM and/or pharmacy experience

Education
HS Diploma/GED
Bachelor's Degree or equivalent experience preferred
Pharmacy Technician Certification (PTCB or NHA) preferred



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0