Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shencommhealth.com to learn more.
Rotating Schedule: Pharmacy Hours M-F 8am-6pm, Sat. 8:00am-Noon
Job Summary:
Under direct supervision of a registered pharmacist, the tech prepares packages and helps to distribute medications. They will perform clerical and other duties related to the operation of a West Virginia and 340B pharmacy as may be required to maintain compliance with legal and other contractual and regulatory requirements.
Duties & Responsibilities:
GENERAL DESRIPTION OF DUTIES:
- Prepares, packages, and helps to distribute medications.
- Performs clerical and other duties related to the operation of a West Virginia and 340B pharmacy as may be required to maintain compliance with legal and other contractual and regulatory requirements.
- Maintains register tills in accordance with the needs and demands of the Shenandoah Community Health Finance Department and informs the pharmacist and the Finance department of any inaccuracies/deficiencies in the register till.
- Participates in and embraces regularly scheduled performance check-ins with the lead pharmacy technician.
- Assists in the training of new pharmacy staff, including technician trainees, technicians, and pharmacists as is deemed appropriate by the lead pharmacy technician.
- Obtains information from patients at the original encounter and properly enters such information into the pharmacy software. Such information includes: the name, address, telephone number, insurance information, and allergies.
- Processes incoming prescriptions for filling via fax, e-script, phoned in, handwritten, or refill prescriptions.
- Ensures that the correct medication for the correct patient is counted and filled for each prescription order before passing the prescription on to the pharmacist for verification.
- Mixes or compounds medication under the direct supervision of a West Virginia licensed pharmacist.
PATIENT CARE/PROFESSIONALISM:
- Greets the patient at all encounters in a cheerful, professional, and compassionate manner. Provides excellent customer service with the goal of exceeding the expectations of the patients served.
- Consistently ensures that all patient questions are answered and documented, as is necessary, before the patient leaves the pharmacy area, including properly offering pharmacist counseling at each patient encounter.
- Exhibits professional standards through appearance and demeanor consistent with SCH standards; always dresses and grooms appropriately.
- Demonstrates courteous and cooperative behavior with patients, families, co-workers, subordinates, supervisors, and other department staff; demonstrates ability to work well in a team environment; always treats patients with kindness, patience, empathy, and respect.
- Answer the telephone promptly and in a friendly, helpful, manner.
- Treat all pharmacy staff with dignity, respect, and compassion.
- Supports continual process improvement regarding patient care with SCH staff.
- Maintains all continuing education requirements for licensing as a West Virginia and/or nationally certified pharmacy technician. Provides proof of licensing and CE to the lead technician on an ongoing basis.
- Maintains all protected health information in accordance with HIPPA and SCH requirements.
- Organizes work in a clear, concise manner ensuring that desired results are achieved with minimum waste or duplication of effort; utilizes resources sensibly to ensure high quality and cost effectiveness.
- Displays dependability and can be relied upon by others to meet work schedules and perform assigned work in a timely manner.
INVENTORY/FACILITY MANAGEMENT:
- Keeps the pharmacy shelves, OTC area, dispensing areas, counseling areas, and compounding areas clean and dust free.
- Orders drugs from the wholesaler's system for both 340B and non-340B drugs on a daily basis to insure timely filling of patient prescriptions.
- Consistently seeks ways to improve pharmacy inventory and reduce costs-to help drive pharmacy profitability and produce cost savings to the patient.
- Monitors prescription inventory for expired pharmaceuticals on a daily and monthly manner and receives and records information for incoming pharmaceuticals; verifies invoices and statements.
- Maintains a current knowledge of the 340B drug program and identifies eligible patients and prescriptions.
Qualifications & Education:
- Current unexpired West Virginia Certified Pharmacy Technician or Trainee registration issued by the West Virginia Board of Pharmacy.
- High School Diploma or GED