Pharmacy Technician – Patient Support

Pharmacy Technician – Patient Support

LOCATION: The Colony, TX 75056 | Onsite

COMPENSATION & SCHEDULE

• $21/hr

• Monday–Friday, 10AM–7PM; training Monday–Friday, 8AM–5PM for the first 4 weeks

• Full-time, W2 employment | Job ID: 156879

ROLE IMPACT

Help patients get access to the medications they need. As a Pharmacy Technician – Patient Support, you’ll work with patients, pharmacies, healthcare providers, and assistance programs to resolve medication access issues and support timely prescription fulfillment. Success means providing compassionate service, accurate follow-up, and clear communication from request through resolution.

KEY RESPONSIBILITIES

• Serve as a primary contact for patients needing prescription and medication access support.

• Coordinate with prescribers, pharmacies, and patient assistance programs to obtain medication approvals and support timely fulfillment.

• Handle inbound and outbound communications while maintaining patient privacy and program standards.

• Document interactions, track open requests, and follow up until issues are resolved.

• Work with internal teams to deliver a positive patient experience and improve medication access.

LICENSES & CERTIFICATIONS

• Active Pharmacy Technician License or Certification valid in at least one state required

• 1+ years of call center experience in healthcare, pharmacy, or member support

• Experience supporting prescription benefits, medication access, or patient assistance processes

CLINICAL SKILL SET

• Prescription and medication access support

• Patient assistance programs

• Prescription benefit programs

• Pharmacy and prescriber coordination

• Medication approval and fulfillment tracking

• Electronic Health Record (EHR) and pharmacy management systems

• Salesforce or similar CRM systems

• Microsoft Excel and Microsoft Word

PREFERRED SKILLS

• Strong customer service and patient communication skills

• Ability to manage multiple requests and follow through on open issues

• Strong organization and attention to detail in a fast-paced environment

LEGAL NOTICE

For immediate consideration, apply today. A recruiter will reach out to qualified candidates to schedule a phone interview.

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