Responsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers. Provide patient care to accurately support pharma programs and triage to appropriate teams when required. Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures. Utilize Knowledge Base materials as a foundation for resolving inquiries. Maintain confidentiality of patient and proprietary information. Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches. Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.
Location/Hours:
Full time/Part time roles open, on-site in Pittsburgh (Robinson). Availability Monday-Friday across various shifts, including: • 8am-4pm • 9am-5pm • 10am-6pm • 11am-7pm • 12pm-8pm • 1pm-9pm OR open for availability for 4 day 10 hour shifts from 10am-8 pm. Flexible hours for Part Time roles. Availability for rotating Saturday shifts 9am-5pm. Scheduling flexibility, as your schedule may change over time according to business needs.
Benefits:
Medical, dental, and vision insurance plans that fit your needs. 401(k) retirement plan. Paid time off, sick time & holidays. Paid parental/baby bonding leave. Daily meal stipend for onsite marketplace. Pre-tax transit benefits and free onsite parking.
Requirements:
High school diploma or GED required, Bachelor's degree strongly preferred. Customer service or inbound call center experience required. Healthcare, pharmacy or other relevant industry experience strongly preferred. Strong verbal and written communication skills. Sound technical skills, analytical ability, good judgment, and strong operational focus. A passion for providing top-notch patient care. Ability to work with peers in a team effort and cross-functionally. Strong technical aptitude and ability to learn complex new software.