Pharmacy Technician

ORGANIZATIONAL SUMMARY

• Reports to: Chief Operations Officer and Supervising Pharmacists
• Key Working Relationships: Practitioners, Medical Support Staff and Administration
• Primary Customer Groups: External Practitioners, Patients and their family members, and Vendors/Customers
• Aged of Patients Served: All

STANDARD OF CONDUCTS

Appearance:

• Maintain a professional personal appearance and abide by the dress code while working and representing IFHS.
• Demonstrate actions that support maintaining a positive and clean facility appearance.

Attitude:

• Acknowledge customers; smile and maintain eye contact as appropriate.
• Be kind, sympathetic, and helpful.
• Act in a professional manner at all times.

Respect:

• Treat all customers (patients and guests) and colleagues with respect and professionalism
• Be accountable in meeting customers' requests and needs.
• Show reverence for cultural diversity and perspective of all people.

Ownership/ Accountability:

• Act as an ambassador of IFHS at all times.
• Anticipate and exceed customers' needs and expectations.
• Understand and accept responsibilities.
• Demonstrate a proactive approach to all issues/ problems/ concerns.

Communication:

• Acknowledge customers / patients by being attentive.
• Always maintain confidentiality.
• Use professional voice, telephone and email etiquette.
• Demonstrate positive and proactive communication skills to include active listening.

JOB SUMMARY

• Schedule: Pharmacy hours are Monday-Friday 8:30am to 6:00pm with one hour closure for lunch (i.e. 12:00pm to 1:00pm) and Saturday 8:30am to 1:00pm.
• Duties: After orientation and training, the Pharmacy Technician will;
• Prescription Processing: Receive, review, and enter prescription data into pharmacy software
• Dispensing: Retrieve, count, measure, and label medications prior to final pharmacist review
• Inventory Management: Unpack shipments, stock shelves, track expiration dates, and process wholesaler orders
• Patient Interaction: Answer phones, assist customers at the counter, and handle third-party insurance billing
• Ensures proper storage and temperature monitoring of medications
• Participate and assist in staff meetings, department trainings, and community outreach events as needed
• Other duties as assigned by the Chief Operations Officer, CEO or Supervising Pharmacist