Job Details
Category: Phlebotomy Location: Beverly Hills, California Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular Full-Time Work Mode: On-site
Job Description
This position requires you to have a state phlebotomy license. Quest does not accept NHA licenses in CA, WA, NV. Phlebotomist Group Lead - Beverly Hills, CA - Monday-Friday, 8:00 AM-5:00 PM, Rotational Weekends.
Representing the face of our company to patients who come to Quest Diagnostics both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients, and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center, Mobile, Long Term Care, and In-Office Phlebotomy is completed accurately and on time.
Responsibilities
• Collect specimens according to established procedures. • Administer oral solutions according to established training. • Research test-client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. • Responsible for completing all data entry requirements accurately, including data entry of patient registration, entry of test order from requisition or pulling order from database, managing Standing Orders. • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. • Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order. • Perform departmental-related clerical duties when assigned, such as data entry, inventory, stock supplies, and answer phones when needed. • Read, understand, and comply with departmental policies, protocols, and procedures, i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual, and ensure that all staff members follow instructions. • Perform verification of patient demographic information, initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. • Assist with compilation and submission of monthly statistics and data. • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. • Complete training courses and keep up-to-date with the latest phlebotomy techniques. • Travel to Territory Manager meetings if held off-site or off normal shift. • Participate on special projects and teams. • Stay up-to-date on company communications and assist with the distribution of technical information to the work group. • Perform Point of Care POC testing at those sites where needed and complete training and competency evaluations per Standard Operating Procedure SOP. • With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. • Assist with periodic inventory counts. • Assist with the preparation of schedules for the assigned workgroup or PSCs. • Communicate professionally with clients to resolve or refer and document problems, prepare problem documentation, and report critical issues as they occur. • Ensure staff is following all safety precautions by wearing a clean button lab coat, gloves, and face shield when required. • Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines. • Ensure facilities are neat, clean, and in good repair, taking appropriate action to advise Supervisor of required repairs and maintenance. • Will be required to act as a coach, mentor, instructor, and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the supervisor. • Provide effective onboarding services to new clients. • Partner with Supervisor to assist the transition process, setting up new offices for both PSCs and IOPs. • Must be able to step in for a PSR III and lead one or more PSRs on-site. • Support Patient Inquiries from the website, Office of Chairman, and Managed Care as needed. • Support the Problem Resolution Line and could be called to the field regarding a patient recollection as needed. • Provide input on the performance evaluations of the PSRs.
Qualifications
Required:
• Seven years of phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections. • Keyboard/data entry experience. • Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. • Must have reliable transportation, valid drivers license, and clean driving record if applicable. • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center, Mobile, Long-Term Care, and In-Office Phlebotomy locations with minimal notice.
Preferred:
• Medical training, medical assistant, or paramedic training. • Minimum 5 years in a Patient Service Center, PSC, In-Office IOP environment. • Customer service in a retail or service environment.
Physical and Mental Requirements
• Lift light to moderately heavy objects. • The normal performance of duties may require lifting and carrying objects. • Objects in the weight range of 1 to 15 pounds are lifted and carried frequently, objects in the weight range of 16 to 25 pounds are lifted and carried occasionally, and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. • Objects exceeding 41 pounds are not to be lifted or carried without assistance. • Must be able to sit or stand for long periods of time, requires long hours of eye and hand coordination. • Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. • Position requires travel. • Extensive use of phone and PC. • Fine dexterity with hands steadiness. • Talking, walking, balancing, bending, kneeling, pushing, pulling, reaching, twisting.
Knowledge
• Committed to all Quest Diagnostics Policies & Procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. • The position requires the ability to effectively communicate in English.
Skills
• Ability to provide quality error-free work in a fast-paced environment. • Ability to work independently with minimal on-site supervision. • Excellent phlebotomy skills, including pediatric and geriatric. • Must demonstrate Superior Customer Focus, ability to communicate openly and transparently with peers, supervisors, and patients, ability to accelerate and embrace change throughout Quest, and Knowledge of our business. • Capable of handling multiple priorities in a high-volume setting. • Must be able to make decisions based on established procedures and exercise good judgment.
Equal Opportunity Employer
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental.
Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical supplemental health, dental, & vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program Blueprint for Wellness • healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more
Responsibilities
Collect specimens according to established procedures. This includes but not limited to drug screens, biometric screening, and insurance exams. Administer oral solutions according to established training. Research test-client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Responsible for completing all data entry requirements accurately, including data entry of patient registration, entry of test order from requisition or pulling order from database, managing Standing Orders. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order. Perform departmental-related clerical duties when assigned, such as data entry, inventory, stock supplies, and answer phones when needed. Read, understand, and comply with departmental policies, protocols, and procedures, i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual, and ensure that all staff members follow instructions. Perform verification of patient demographic information, initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete training courses and keep up-to-date with the latest phlebotomy techniques. Travel to Territory Manager meetings if held off-site or off normal shift. Participate on special projects and teams. Stay up-to-date on company communications and assist with the distribution of technical information to the work group. Perform Point of Care POC testing at those sites where needed and complete training and competency evaluations per Standard Operating Procedure SOP. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures