Job Details
Category: Phlebotomy Location: Ellsworth, Maine Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular, Full-Time Work Mode: On-site
Job Description:
Quest Diagnostics is hiring a Phlebotomist Group Lead in Ellsworth, ME. This role is a hospital-based position at Northern Lights Hospital. The successful candidate will be responsible for leading a team of phlebotomists and ensuring the accurate and timely completion of phlebotomy services.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Some of the benefits offered include:
• Day 1 Medical, supplemental health, dental, and vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program Blueprint for Wellness • HealthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more
Job Summary
The Phlebotomist Group Lead is responsible for representing the face of our company to patients who come to Quest Diagnostics both as part of their health routine or for insights into life-defining health decisions. The successful candidate must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients, and internal leadership.
Key Responsibilities
• Ensure that daily work of the Patient Service Center (PSC) Mobile, Long-Term Care, and In-Office Phlebotomy is completed accurately and on time • Provide Patient Client Field Compliance Training, Metrics, and Administrative support as needed in the Patient Service Region • Function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in their absence • Demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information • Act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients • Portray leadership capabilities and a higher level of customer-facing skills, including verbal and written communications, problem-solving, and collaboration with multiple functions
Responsibilities
• Collect specimens according to established procedures • Administer oral solutions according to established training • Research test-client information and confirm and verify all written and electronic orders • Responsible for completing all data entry requirements accurately, including data entry of patient registration, entry of test order from requisition or pulling order from database, managing Standing Orders • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information • Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order • Perform departmental-related clerical duties when assigned, such as data entry, inventory, stock supplies, and answering phones when needed • Read, understand, and comply with departmental policies, protocols, and procedures, including Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual • Perform verification of patient demographic information, initials, and patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct • Assist with compilation and submission of monthly statistics and data • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs • Complete training courses and keep up-to-date with the latest phlebotomy techniques • Travel to Territory Manager meetings if held off-site or off normal shift • Participate on special projects and teams • Stay up-to-date on company communications and assist with the distribution of technical information to the work group
Qualifications
• 7 years of phlebotomy experience, including pediatric, geriatric, and capillary collections • Keyboard/data entry experience • Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime • Must have reliable transportation, valid drivers license, and clean driving record if applicable • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center Mobile, Long-Term Care, In-Office Phlebotomy locations with minimal notice • Preferred: Medical training, medical assistant, or paramedic training; minimum 5 years in a Patient Service Center (PSC) In-Office IOP environment; customer service in a retail or service environment preferred • Physical and Mental Requirements: • Lift light to moderately heavy objects • The normal performance of duties may require lifting and carrying objects • Objects in the weight range of 1 to 15 pounds are lifted and carried frequently • Objects in the weight range of 16 to 25 pounds are lifted and carried occasionally • Objects in the weight range of 26 to 40 pounds are seldom lifted and carried • Objects exceeding 41 pounds are not to be lifted or carried without assistance • Must be able to sit or stand for long periods of time • Requires long hours of eye and hand coordination • Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day • Position requires travel • Extensive use of phone and PC • Fine dexterity with hands steadiness • Talking, walking, balancing, bending, kneeling, pushing, pulling, reaching, twisting
Skills
• Ability to provide quality error-free work in a fast-paced environment • Ability to work independently with minimal on-site supervision • Excellent phlebotomy skills, including pediatric and geriatric • Demonstrates Superior Customer Focus, ability to communicate openly and transparently with peers, supervisors, and patients • Ability to accelerate and embrace change throughout Quest • Knowledge of our business • Capable of handling multiple priorities in a high-volume setting • Must be able to make decisions based on established procedures and exercise good judgment
Education
• High School Diploma or Equivalent
Languages
• English
Licenses and Certifications
• Phlebotomy certification required in certain states, e.g., California, Nevada, Washington, and Louisiana
Preferred Requirements
• Travel Required: 54,564
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer:
Race Color Sex Sexual Orientation Gender Identity Religion National Origin Disability Vets or any other legally protected status.