Job Description: Phlebotomist I (Patient Services Representative I)

Job Title: Phlebotomist I
Location: Royal Palm Beach, FL
Duration: 6+ Months (Possibility of Extension)
Shift Timings:

• Monday to Friday: 11:00 AM – 4:00 PM
• Saturday: 7:00 AM – 12:00 PM

Position Summary

The Patient Services Representative I (PSR I) serves as the face of the organization, providing exceptional patient care and support. This role involves collecting high-quality blood specimens, preparing samples for laboratory testing, and ensuring a safe, professional, and positive patient experience.

The PSR I plays a critical role in patient interaction, building trust and confidence by explaining procedures clearly and performing phlebotomy with precision, safety, and accuracy.

Key Responsibilities

• Perform venipuncture and capillary blood collection in a safe, accurate, and professional manner
• Prepare and process specimens according to established procedures
• Ensure patient comfort while maintaining a high standard of care
• Verify patient information and maintain strict confidentiality
• Maintain accurate records and documentation
• Perform both clinical and forensic specimen collection as required
• Follow all safety, compliance, and quality standards
• Maintain a clean, organized, and professional work environment
• Demonstrate strong organizational commitment and promote a positive image of the company
• Communicate effectively with patients, team members, and supervisors
• Complete daily activities accurately and within specified timelines under supervision

Required Skills & Competencies

• Strong phlebotomy skills, including pediatric and geriatric collections
• Ability to work independently with minimal supervision
• Excellent attention to detail and accuracy
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment
• Basic computer skills with keyboard/data entry proficiency
• Demonstrates professionalism, empathy, and patient-focused care

Job Requirements

• Ability to deliver high-quality, error-free work
• Flexible availability based on staffing needs, including:
  • Weekends
  • Holidays
  • Overtime and on-call shifts (as required)

Education Requirements

• High School Diploma or equivalent (Required)
• Medical training (Medical Assistant, Phlebotomy, or Paramedic) (Preferred)
• Phlebotomy certification (Preferred)
  • (Required for CA, NV, and WA only)

Work Experience

• Minimum 6 months of phlebotomy experience (Required)
• 1+ year of phlebotomy experience (Preferred)
• Customer service experience in a retail or healthcare environment (Preferred)
• Data entry/keyboard experience (Required)