Phlebotomist II

Job Title: Phlebotomist II 

Location: Houston, TX
Duration: 3+ Months (Potential Extension)
Shift: Monday – Friday | 8:00 AM – 5:00 PM

Job Overview

The Patient Services Representative II (PSR II) – Phlebotomist serves as the frontline representative of the organization, interacting directly with patients in a professional and compassionate manner. This role is responsible for collecting high-quality blood samples, preparing specimens for laboratory testing, and ensuring accuracy, safety, and patient confidentiality throughout the entire process.

The PSR II plays a critical role in fostering patient trust by explaining procedures, performing skillful specimen collection, and upholding the highest standards of service excellence.

Key Responsibilities

• Perform daily phlebotomy and specimen collection activities accurately and within established timelines.
• Collect blood samples (including venipuncture and capillary collections) following standard procedures.
• Verify patient information and ensure proper labeling of specimens in the patient’s presence.
• Obtain patient signatures post-collection for verification of specimen labeling accuracy.
• Process and prepare specimens for laboratory testing, ensuring compliance with protocols.
• Maintain accurate records, documentation, and data entry.
• Follow all company policies related to safety, confidentiality, and quality standards.
• Ensure a safe, clean, and professional working environment.
• Provide excellent patient care while maintaining a courteous and professional demeanor.
• Demonstrate strong organizational commitment and promote a positive company image.
• Perform both clinical and forensic specimen collection when required.
• Travel to multiple locations (patient service centers, clinics, or offices) as needed with minimal notice.

Required Skills & Competencies

• Strong phlebotomy skills (including pediatric and geriatric patients).
• Ability to work independently with minimal supervision.
• High attention to detail and commitment to error-free work.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple priorities in a high-volume environment.
• Flexibility to work weekends, holidays, overtime, or on-call shifts as needed.
• Ability to adapt to change and work in dynamic environments.
• Strong data entry and basic computer skills.
• REQUIRED: Bilingual (Spanish-speaking) Candidate

Education & Certifications

• High School Diploma or equivalent – Required
• Medical Assistant, Paramedic, or relevant medical training – Preferred
• Phlebotomy Certification – Preferred (Required in CA, NV, WA if applicable)

Work Experience

• 1–3 years of phlebotomy experience (including pediatric, geriatric, and capillary collections) – Required
• 2+ years in a Patient Service Center (PSC) environment – Preferred
• Prior experience in customer service (retail or service-based roles) – Highly Preferred
• Keyboard/data entry experience – Required

Additional Requirements

• Reliable transportation with a valid driver’s license (if applicable)
• Ability to travel to multiple work sites
• Compliance with company policies on dress code, health & safety, and operational procedures
• Willingness to attend training at various locations based on availability