Phlebotomist II

Job Title: Phlebotomist II (Patient Services Representative II)

Location: San Antonio, TX
Duration: 3+ Months (Possibility of Extension)
Shift Timings: Monday – Friday | 8:30 AM – 5:30 PM (1-hour lunch)

Job Summary

The Phlebotomist II (Patient Services Representative II – PSR II) serves as the face of the organization, interacting directly with patients in clinical settings. This role is responsible for collecting high-quality blood specimens while ensuring patient comfort, safety, and accurate specimen handling. The PSR II plays a key role in delivering excellent patient care, maintaining confidentiality, and ensuring compliance with established procedures and standards.

Key Responsibilities

• Perform venipuncture and capillary collections on patients (including pediatric and geriatric populations) using proper techniques.
• Accurately collect, label, process, and prepare specimens for laboratory testing in accordance with established protocols.
• Verify patient identity and demographic information prior to specimen collection.
• Ensure patient acknowledgment/signature post-procedure to confirm accurate labeling.
• Maintain proper documentation and required records for all procedures performed.
• Follow all safety, infection control, and compliance guidelines.
• Create a safe, professional, and welcoming environment for patients.
• Communicate procedures clearly to patients to ensure trust and comfort.
• Perform forensic and clinical specimen collection as required.
• Demonstrate organizational values and maintain a positive image with patients, clients, and colleagues.
• Adhere to company policies including dress code, health & safety, and operational standards.
• Travel between locations (patient service centers, physician offices) as needed.
• Support operational needs including weekends, holidays, on-call shifts, and overtime when required.

Required Skills & Competencies

• Strong phlebotomy skills with the ability to perform collections accurately and efficiently.
• Ability to work independently with minimal supervision.
• Excellent attention to detail and ability to deliver error-free work.
• Strong organizational and multitasking skills in high-volume environments.
• Superior customer service and interpersonal communication skills.
• Ability to adapt to changing priorities and work environments.
• Sound judgment and decision-making based on established procedures.
• Basic computer skills including keyboard/data entry proficiency.

Education Requirements

• High School Diploma or equivalent (Required)
• Medical Assistant or Paramedic training (Preferred)
• Phlebotomy Certification (Preferred; Required in CA, NV, WA)

Work Experience

• 1–3 years of phlebotomy experience (Required), including:
  • Pediatric collections
  • Geriatric collections
  • Capillary collections
• Minimum 2 years in a Patient Service Center environment (Preferred)
• Prior experience in customer service or retail settings (Highly Preferred)