Job Details
Category: Phlebotomy Location: Indianapolis, Indiana Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular Full-Time Work Mode: On-site
Job Description:
Phlebotomist III Site Lead - Indianapolis IN
Monday to Friday Hours vary from 6:00 AM to 6:30 PM with rotational Saturdays 7:00 AM to 11:00 AM
Pay Range: $21.24 per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1: Medical supplemental health, dental, & vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program • Blueprint for Wellness healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities
and so much more.
Responsibilities
The PSR III - Site Lead represents the face of our company to patients who come to Quest Diagnostics both as part of their health routine or for insights into life-defining health decisions. The PSR III - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
The PSR III - Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III - Site Lead can provide coverage at multiple locations for multiple roles. The PSR III - Site Lead must ensure that daily activities of the Patient Service Center, Mobile, Long Term Care, and In-Office Phlebotomy are completed accurately and on time.
The PSR III - Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctors office, a patient service center, in a house call environment, long-term care, or as business needs dictate.
Must be able to step in for a PSR II and lead one or more PSRs on site. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff on-site and provide regular input to the group lead or supervisor.
The PSR III - Site Lead may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer-facing skills, including verbal and written communications, problem-solving, and collaboration with multiple functions such as Sales, Laboratory, Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders.
The PSR III - Site Lead must be capable of handling multiple priorities in a high-volume setting.
Responsibilities:
• Collect specimens according to established procedures. • This includes but not limited to: • Drug screens • Biometric screening • Insurance exams • Administer oral solutions according to established training. • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. • Responsible for completing all data entry requirements accurately, including: • Data entry of patient registration • Entry of test order from req or pulling order from database • Managing Standing Orders • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. • Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order. • Perform departmental-related clerical duties when assigned, such as: • Data entry • Inventory • Stock supplies • Answer phones when needed • Read, understand, and comply with departmental policies, protocols, and procedures, i.e.: • Procedure Manuals • Safety Manual • Compliance Manual • Automobile Policies and Procedures • Employee Handbook • Quality Assurance Manual • Perform verification of patient demographic information, initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. • Assist with compilation and submission of monthly statistics and data. • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as: • Maintenance logs • Temperature logs • Complete training courses and keep up-to-date with the latest phlebotomy techniques. • Travel to Territory Manager meeting if held off-site or off normal shift. • Participate on special projects and teams. • Stay up-to-date on company communications and assist with the distribution of technical information to the work group. • Perform Point of Care (POC) testing at those sites where needed and complete training and competency evaluations per Standard Operating Procedure (SOP). • With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. • Assist with periodic inventory counts, report shortages, and problems to group leader or supervisor as they occur. • Assist with the preparation of schedules for the assigned workgroup or PSCs. • Communicate professionally with clients to resolve or refer and document problems, prepare problem documentation, and report critical issues as they occur. • Ensure staff is following all safety precautions by wearing a clean button lab coat, gloves, and face shield when required. • Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines. • Ensure facilities are neat, clean, and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. • Will be required to act as a coach, mentor, instructor, and resource advisor for new employees as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor. • Provide effective onboarding services to new clients. • Partner with Supervisor and Group Lead to assist the transition process, setting up new offices for both PSCs and IOPs. • Must be able to step in for a PSR II and lead one or more PSRs on site.
Qualifications
Required:
• Work Experience: Five years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. • Keyboard/data entry experience. • Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. • Must have reliable transportation, valid drivers license, and clean driving record if applicable. • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center, Mobile, Long-Term Care, and In-Office Phlebotomy locations with minimal notice.
Preferred:
• Medical training, medical assistant, or paramedic training preferred. • Minimum 3 years in a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) environment preferred. • Customer service in a retail or service environment preferred.
Physical and Mental Requirements
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently, objects in the weight range of 16 to 25 pounds are lifted and carried occasionally, and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
Must be able to sit or stand for long periods of time, requires long hours of eye and hand coordination. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
Position requires travel. Extensive use of phone and PC. Fine dexterity with hands, steadiness. Talking, walking, balancing, bending, kneeling, pushing, pulling, reaching, twisting.
Knowledge
Committed to all Quest Diagnostics Policies & Procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
The position requires the ability to effectively communicate in English.
Skills
Ability to provide quality error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Must demonstrate Superior Customer Focus, ability to communicate openly and transparently with peers, supervisors, and patients, ability to accelerate and embrace change throughout Quest, and Knowledge of our business.
Capable of handling multiple priorities in a high-volume setting. Must be able to make decisions based on established procedures and exercise good judgment.
Education
High School Diploma or Equivalent Required.
License/Certificate
Phlebotomy certification required in certain states, e.g. California, Nevada, Washington, and Louisiana.
Preferred 51075
Quest Diagnostics