Phlebotomist On-Call (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Phlebotomist, On-Call role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Clinic Manager and is an On-Call, Non-Exempt role with an hourly rate of $24.81.

Primary Objective:

The On-Call Phlebotomist is responsible for safe, daily laboratory operations including setup and performing high-volume phlebotomy, specimen procurement and transfer, and results reporting, as well as performing non-clinical lab duties. This role also performs routine quality assurance reviews, as well as other CLIA-waived and moderate complexity testing. The Phlebotomist ensures a positive patient experience through strong customer service and is a critical member of the patient care team.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Direct Patient Care (90%)

• Ensures proper preparation of lab procedures and safe collection of specimens, as dictated in Lab Manual or in documented Standing Orders.
• Performs blood collection in a safe and efficient manner for patients at assigned or other sites as needed.
• Performs routine maintenance and sanitation of storage areas, trays, centrifuges, refrigerators, freezers, and collection areas in the Laboratory in a timely manner.
• Demonstrates current knowledge of test terminology ordered in the laboratory.
• Notifies patients of laboratory results in a timely manner, in collaboration with Lead Phlebotomist, per protocols required by Patient Centered Medical Home (PCMH).
• Follows the California Business and Professional Code Section 1246 and the California Code of Regulation 1034.
• Completes all necessary paperwork for adequate specimens and test orders in a timely manner.
• Proactively checks all lab orders in EHR and population health registry to ensure all specimens are obtained in one (1) lab visit whenever possible.

Non-Clinical/Administrative (10%)

• Communicates with internal and external Laboratory partners (i.e. LabCorp, Quest, DPH) as needed.
• Ensures proper and timely check-in of Laboratory patients. Trains other staff in Laboratory check-in procedure.
• Conducts routine supply inventory check and ordering, in collaboration with Lead Phlebotomist.
• Routinely maintains the Phlebotomist Manual and reviews Laboratory policies & procedures.
• Conducts routine schedule maintenance of Laboratory schedule.
• Conducts quality assurance reviews. Identifies areas of improvement, and follows up with Lead Phlebotomist
• Participates in quality improvement projects, as necessary.
• Performs other duties as assigned by Supervisor.

CORE COMPETENCIES

Technical

• Multi-task, prioritize tasks, and meet deadlines.
• Independent thinker with maturity and sound business judgment.
• Well-organized and detail oriented.
• Maintain the highest level of confidentiality when handling patient records and personal information.

Communication

• Communicate effectively with patients, providers, and staff.
• Remain tactful under pressure and present a professional demeanor in a multicultural setting.
• Escalate issues to management for timely resolution.

Customer Service

• Provide exceptional customer service with a professional attitude.
• Represent MNHC positively in all interactions.
• Demonstrate a high level of personal integrity.

Safety

• Follow MNHC safety policies and use personal protective equipment.
• Report all safety issues, accidents, or injuries to management promptly.

Teamwork

• Interact positively with team members and thrive in a team-oriented environment.
• Proactively suggest ideas to improve processes and outcomes.

MINIMUM QUALIFICATIONS

• High School Diploma or GED and completion of an accredited phlebotomy training program.
• Certified Phlebotomy Technician 1 (CPT-1) Certificate.
• One year of phlebotomy experience.
• Bilingual in English and Spanish.
• BLS and CPR Certification.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel, and web browsers.
• Experience navigating an Electronic Health Record System.
• Proficiency with laboratory equipment.

As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.