Primary Job Title:
Phlebotomist Patient Services Representative
Alternate/Related Job Titles:
Phlebotomist II
Patient Services Representative II
Clinical Phlebotomist
Patient Service Center Phlebotomist
Laboratory Phlebotomy Technician
Location:
Carmel, IN, United States
Onsite Flexibility:
Onsite
Contract Details (Contract roles only):
Job Summary:
The Phlebotomist Patient Services Representative II serves as the primary patient-facing representative responsible for collecting blood specimens and preparing them for laboratory testing. This role ensures accurate specimen collection while maintaining high standards for patient care, confidentiality, and compliance with established clinical procedures.
The phlebotomist interacts directly with patients in physician offices and patient service centers, creating a professional and supportive environment while explaining procedures and performing blood draws safely and accurately. The position requires strong technical phlebotomy skills and the ability to operate efficiently in fast-paced healthcare environments.
Key Responsibilities:
Perform venipuncture and capillary blood collections following established procedures.
Prepare and process specimens for laboratory testing.
Verify patient identification and demographic information prior to specimen collection.
Label specimens accurately and confirm patient verification following collection.
Maintain required records and documentation for specimen processing.
Ensure compliance with laboratory safety and organizational policies.
Provide professional and courteous patient service while maintaining confidentiality.
Support operations across patient service centers or physician offices as needed.
Maintain a safe, clean, and organized work environment.
Demonstrate leadership behaviors and promote a positive experience for patients and staff.
Required Experience:
High School Diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric and geriatric collections.
Experience performing venipuncture and capillary specimen collections.
Experience working in high-volume patient service environments.
Experience performing data entry and maintaining patient documentation.
Nice-to-Have Experience:
Experience working in a Patient Service Center environment.
Medical assistant or paramedic training.
Phlebotomy certification (preferred; required in some states).
Customer service experience in retail or healthcare environments.
Required Skills:
Venipuncture and specimen collection techniques
Patient identification verification and specimen labeling
Customer service and patient communication
Preferred Skills:
Pediatric and geriatric specimen collection
Clinical specimen processing and documentation
Data entry and patient information verification
Multi-site coverage and schedule flexibility
Healthcare compliance and safety procedures
Additional Skills from Original Description:
Forensic and clinical specimen collection procedures
Patient demographic verification and documentation
High-volume workflow management
Ability to work independently with minimal supervision
Professional communication with patients and healthcare staff
Adaptability to schedule changes and operational demands
Reliable transportation for multi-location coverage
Knowledge of laboratory compliance and quality standards
Benefits:
About the Client:
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world’s largest clinical laboratory database, the organization delivers insights to identify and treat diseases, promote healthier behaviors, and improve healthcare management for millions of patients and healthcare providers worldwide.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-02184
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