Job Details
Category: Phlebotomy Location: San Antonio, Texas Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular Full-Time Work Mode: On-site
Job Description
Phlebotomy Supervisor - San Antonio TX
Monday to Friday 8:00 AM to 5:00 PM
Pay Range: $58,656.00 per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1: Medical supplemental health, dental, & vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program • Blueprint for Wellness healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities
and so much more.
Responsibilities
Oversee functions of Patient Services that may include:
• Mobile Phlebotomy • In-Office Phlebotomy • Patient Service Centers
The Supervisor will have responsibility for all activities of the function, including but not limited to:
• Training of all personnel • All daily operations • Staffing of PSCs • Ensure maintenance of a safe, professional environment in all facilities supervised
Responsibilities (continued)
Responsible for daily operations of all assigned facilities, PSCs, mobile, and in-office phlebotomy. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Where applicable, ensures all Federal, State, & local licensure requirements are met, working with the QA and Medical Directors offices. Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
Responsibilities (continued)
Oversees safety maintenance and cleanliness of facilities, including upgrades, repairs, etc. Performs site visits at all assigned PSCs, IOPs, and mobile phlebotomy sites and documents findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision. Relocate, open, close PSCs, IOPs, and RRLs. Oversees inventory process for supervised facilities.
Responsibilities (continued)
Participates in the interview selection and hiring of new employees. Responsible for training, coaching, supervision, and development of staff. Monitors on-going performance of employees, provides corrective action and counseling as required. Performs mid-year and annual performance appraisals. Holds regularly scheduled meetings for dissemination of all information to staff.
Responsibilities (continued)
Ensures all employees meet requirements for driving on company business. Tracks and enters time and attendance of employees. Prepares schedules with minimal overtime for employees. Maintains adequate coverage for all facilities. Prepares month-end reports. May perform training and onboarding of new Clients. Investigates, resolves, and responds to customer complaints appropriately and effectively.
Responsibilities (continued)
Responsible to ensure Quest improvement and/or standardization initiatives are implemented. Assists in preparation of annual budget for areas of responsibility. Maintains budget control throughout the year in areas of responsibility. Supervisor participates to assure fiscal responsibilities of the department are met, including implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Responsibilities (continued)
Participates on process improvement teams or other initiatives to meet management objectives. Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups. Demonstrates and lives the Values of Quest Diagnostics. All other duties as assigned within scope of the position.
Qualifications
Required:
• Work Experience: Minimum two years prior supervisory experience or demonstrated leadership experience • Minimum five years experience in phlebotomy, laboratory, or other healthcare environments
Preferred:
• Work Experience: Customer service in a retail or service environment • Physical and Mental Requirements: • Extensive use of phone and PC • Prolonged standing/sitting • Fine dexterity with hands steadiness • Able to lift up to 25 pounds, may occasionally need to lift 40 pounds carrying up to 15 pounds for several minutes at a time • Talking, Vision - requires constant mental visual attention to details • Walking, Balancing, Bending, Kneeling, Pushing, Pulling, Reaching, Twisting
Knowledge:
• The position requires the ability to effectively communicate in English.
Skills:
• Must be flexible and available based on staffing requirements, weekends, holidays, on-call, and overtime • Must have valid drivers license and clean driving record • Demonstrates good organization, communication, and interpersonal skills, able to manage concerns of patients and employees in a professional manner • Capable of handling multiple priorities in a high-volume setting • Proficient PC skills, including experience using MS Office applications • Must be able to make decisions based on established procedures and exercise consistent independent sound judgment • Must be able to manage individuals in multiple geographies/locations
Position Requirements:
• Position requires travel
Education:
• Bachelors Degree in Business Administration, Healthcare, or related field (Preferred) • High School Diploma or Equivalent (Required)
Languages:
• English (Required)
Licenses and Certifications:
• Phlebotomy certification required in certain states (e.g., California, Nevada, Washington, and Louisiana) (Preferred)
Work Requirements:
• Travel Required
Equal Opportunity Employer
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.