Phlebotomy Technician- Nursing Home and Specialty Services (Full Time/Day Shift))

LOCATION: Travel in Lancaster County and surrounding area

HOURS: Full Time (36 hours/week) Early Day Shift. Monday-Friday with weekend (both Sat & Sun), holiday and on call rotations. Typically only 1 weekend day is scheduled at a time. Staff hours are between approximately 3:00 am-10:00am depending on daily assignments and volume. On-call coverage is assigned on a rotation from 8:00am-2:30pm with the possibility of covering until 8pm if there is a call off or if backup support is needed based on volume.

Summary:

• Position Summary: This position is responsible for facilitating the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s and other non-LGH facilities. Completes all functions related to registration, billing and validation of insurance information. Performs phlebotomy and EKG Holters upon request during daily rounds at client locations and responds to on-call needs.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Using established standards and processes, facilitates the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s or other non-LGH facilities; coordinates a collaborative patient service work environment by fostering a spirit of interdisciplinary cooperativeness between nursing, physicians, and ancillary support.
• Performs phlebotomy during daily rounds at client locations and responds to on-call needs.
• Anticipates customer needs by providing appropriate education instruction based on customer encounter.
• Participates in performance improvement activities related to patient care, customer satisfaction and registration requirements.
• Contributes to clinical environment by identifying immediate issues and concerns that must be addressed by the clinical team to meet patient care requirements.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families and friends. Functions as a patient advocate by establishing personal rapport with patient, family, and other persons to determine care requirements.
• Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
• Contributes to the team effort by accomplishing responsibilities related to job duties.
• Open customer account by recording account information with a minimum of 95% accuracy.
• Maintain customer records by updating account information with current benefits authorization.
• Maintain financial accounts by processing customer adjustments when applicable. Documents service by completing forms, reports, logs, and records. Collect patient payments per departmental guidelines.
• Maintains data entry requirements by following data station program techniques and procedures.
• The following duties are considered secondary to the primary duties listed above:
• Identifies personal learning needs and seeks out available resources and opportunities.
• Exhibits knowledge of hospital entity communication systems and provides assistance to others.
• Maintains staff credentialing requirements by keeping abreast of advances in area of specialty by attending education workshops, reviewing professional publications and establishing personal networks.
• Participates in the on-call responsibilities for this position as required.
• Other duties as assigned.