Phoenix, AZ - Business Operations - AZICA - Claims Division - Customer Service Representative 2

Join Our Team as a Customer Service Representative in Phoenix, AZ!

Are you ready to embark on an exciting career in Business Operations within the Claims Division? We are seeking enthusiastic individuals to join our team as Customer Service Representatives. Located in the vibrant city of Phoenix, AZ, this role offers a dynamic work environment with opportunities for growth and development. Become a key player in assisting injured workers and collaborating with attorneys, insurance carriers, and third-party administrators.

Position Information

• Position Type: Staff Augmentation
• Hours/Week: 40
• Shift: Day
• Start Date: 10/26/2026
• End Date: 01/29/2027
• Location: 800 W. Washington Street, Phoenix, AZ 85007

Essential Duties and Responsibilities

• Assist injured workers, attorneys, and insurance carriers with file reviews and record requests.
• Verify permissions for record access and process records requests.
• Research claim records using various databases and formats.
• Date stamp and distribute incoming mail to appropriate divisions.
• Create and manage invoices, including payment collection and follow-ups.
• Update the Claims Division database regularly.
• Participate in Arizona Management System (AMS) activities and attend staff meetings.

Requirements

• High School Diploma
• Basic computer knowledge
• Proficiency in Google Suite/Sheets
• Security clearance required

Preferences

• Experience in a call center environment

Ready to make a difference? Submit your resume, R2R, and cover letter to join our team. Apply now and start your journey with us in the heart of Phoenix, AZ!

Subject Line: Application for Customer Service Representative Position

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