Phoenix Branch - Branch Support Services Representative

Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Branch Support Services Representative for our Phoenix Branch located near Sky Harbor Airport in Phoenix, Arizona.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and develop, and maintain a work/life balance through our comprehensive benefit programs:

• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 13 Paid Holidays (2 ½ weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Overview:

Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts, processing wires, ordering checks, and assisting members with bookkeeping and checking account problems. Answers employee and member questions regarding Credit Union services provided and performs a variety of account maintenance. Performs a variety of loan services such as loan application entry, loan application funding, title work packet review, collateral insurance maintenance, loan maintenance duties, and takes calls in the Loan phone queue. Performs as a member services representative in person as well as takes calls in the Member Services phone queues. Performs as a teller and actively cross-sells products and services. Participates in visits to Employee Partners to cross-sell credit union accounts and loans. Overnight travel of 1-2 days will be required for some visits. Reviews reports and performs audits as assigned.

Qualifications:

• Be enthusiastic about what you do and have a great attitude!
• Excellent communication and public relations skills
• Good understanding of member services and products offered by the Credit Union
• Flexibility, efficiency, professionalism, and the ability to work well with others
• Comprehensive knowledge of personal computer, Excel, and Word
• Ability to conduct clear communication while maintaining professional, courteous, and friendly service to our members and co-workers
• Ability to multi-task in a faced paced environment
• Solid math and bookkeeping abilities
• High School diploma or equivalent
• Symitar experience a plus
• Three to twelve months of similar experience is preferred, minimum of six months customer service experience and some loan experience
• Prior leadership experience a plus
• All qualified candidates will need to pass a credit and background check

Schedule: Monday to Friday, 8:15 am – 5:15 pm

Work Location:

4645 E. Cotton Center Blvd. Ste. 115. Phoenix, AZ 85040

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website: https://www.swacu.org/connect/careers.html.