Phone Operator

POSITION SUMMARY

The position of phone operator will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.

ESSENTIAL RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming calls
• Act as human answering service during business hours for a variety of businesses.
• Greet customers warmly and ask how to help.
• Transfer calls.
• Relay verbal messages.
• Record and deliver messages.
• Call the appropriate person requested by caller.
• Page individuals and inform them of message.
• Refer caller to emergency numbers if necessary.
• Date stamp time of call and record in computer system.
• File messages.
• Operate cord or cordless switchboard.
• Operate intercom, two-way radio, or public address.
• Arrange conference call.
• Clerical duties such as mass mailings, typing, filing, and computer data entry
• Maintains effective filing system and files necessary information in a timely manner
• Organizes and prioritizes large volumes of information and calls
• Relieves other clerical staff as needed
• Adheres to all agency policies
• Other duties as assigned.

QUALIFICATIONS:

• High school graduate or equivalent preferred
• Proficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Good multi-tasking ability.
• Good oral communication skills
• Ability to complete documentation in a legible and professional manner.
• Must be self-directive.
• Collaboration Skills.
• Flexibility.
• Bilingual Preferred (English-Spanish)
• Requires extensive computer skills