Phone Representative

W2 Contract
Hybrid to Birmingham, AL
$18/hr - flat rate 


Home Loan Direct Center Phone Representative works within the Home Loan Direct Center making outbound phone calls. This position engages existing and potential customers to communicate information concerning current loans, as well as determine future financing needs for mortgage products. This position works to uncover possible new or enhanced business opportunities then refers customer to a Mortgage Loan Officer to further discuss mortgage products and services.


Primary Responsibilities:

• Makes outbound phone calls to both existing and potential new customers
• Communicates information concerning current loans and determines future financing needs for mortgage products with a set standard
• Discusses Regions products and services with existing and potential customers Meets or exceeds production goals, primarily by converting leads into qualified referrals resulting in closed mortgage loans
• Uses effective sales and outbound telephone techniques to build client relationships and uncover product and service needs
• Provides excellent customer service skills while following all marketing and compliance guidelines established by the corporation
• Completes all required documentation
• This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
• This position is incentive eligible.
• This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). See https://fedregistry.nationwidelicensingsystem.org for more information.

• High School Diploma or GED
• Six (6) months in customer service, sales, banking or a related field

• Associate’s or Bachelor’s degree One (1) year experience in a sales related field

• Ability to manage a high volume of outbound phone calls
• Ability to work as a team and work with internal and external customers
• Efficient time management and organizational skills
• Excellent verbal communication skills Proficient computer skills