Phone Support

Schedule:Tuesday – Saturday7:30 AM – 6:00 PMJob Term: TempPosition Summary:The Customer Service Representative is responsible for supporting customers by handling inquiries, processing orders, maintaining accurate records, and providing excellent customer service. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:Answer incoming calls and direct calls or messages to the appropriate departmentAssist customers with questions, concerns, and product availabilityProcess customer orders accurately and efficientlyRespond to incoming customer emails in a timely mannerConduct daily outbound follow-up calls and emails with customersCheck inventory availability and product pricingMaintain up-to-date knowledge of products and servicesCoordinate with store representatives and internal teams as neededReceive and process sales invoicesEnter invoice details into customer transaction spreadsheets and reportsJob Requirements:Ability to calculate discounts, commissions, percentages, proportions, and measurementsProficiency in Microsoft Excel and WordStrong customer service and communication skillsExcellent organizational and multitasking abilitiesEnglish required; Spanish is a plusPrevious customer service or clerical experience preferred

Job Posted by ApplicantPro