Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.
The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more. Between onsite lab opportunities, customer interactions, tradeshows and Thorlabs manufacturing entities visits, the position can be exposed to every facet of the photonics industry. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.
Responsibilities:
• Provide technical support via phone, web chat & e-mail to customers worldwide. • Interface with multiple support teams around the world to implement best practices globally. • Reproduce setups and create technical solutions in the lab. • Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio. • Develop and provide customized solutions, assist in the design of custom products. • Support Marketing and Sales activities by attending Tradeshows and Customer visits. • Participate in managing the development of Thorlabs products by being part of an interactive development forum. • Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel • Develop skill in the use of test equipment to help influence the design of next generation photonics products. • Contribute to training of new team members by sharing your unique skills.
Thorlabs, Inc. is a broad based photonics technologies company. Its product portfolio covers an extensive array of products ranging from simple optical and mechanical components to integrated test and measurement systems. Thorlabs' catalog products are produced in manufacturing centers in the USA, Germany, Japan, Sweden and the United Kingdom. As photonic devices push into new markets, Thorlabs' plan is to enter early with support equipment and services that are required to ensure the ultimate success of our customers.