Physical Security Systems Technician

For years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility. 

Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades. 

From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options. 

POSITION OVERVIEW:

At Stream, we realize that our success begins and ends with our people. As a result, we work hard to attract and retain the best talent in the industry. These high-caliber professionals ensure that Stream Data Centers maintains 100% uptime while coming together to create a distinct culture that is best summarized by our firm’s values: Nice. Smart. Honest. Passionate.

Stream Datacenters (SDC) Corporate Security is seeking a highly talented and motivated Security Systems Technician to join our team. This role will help maintain, manage, and provide support for all Stream Data Center-owned electronic security systems focusing on the PHX campus in Goodyear. The SDC Corporate Security department specifies purchases, configures, and maintains all electronic security equipment in house. 

RESPONSIBILITIES:

• Remote and onsite troubleshooting of physical security systems for all Stream DC locations.
• Lifecycle management of support requests from onsite Security and Operations personnel.
• In-Bound call management of all critical ACS, VMS and Security system issues.
• Documentation management of all current security policies and assisting development of procedures for full Security system programming and other Security related applications.
• Assist with project management deliverables for all security system installations and upgrades.
• Monitor and maintain existing SDC Security systems functionality with maximum up time.
• Generate system reports for customers and to support internal SDC needs.
• Lifecycle management of all physical security system endpoint devices.
• Retrieve approved video footage as required for legal, law enforcement, or operational review.
• Assist in managing all security-related vendors for installations, ongoing service, and repairs to ensure timelines are met.
• Document all critical evolutions and lessons learned to ensure efficiency gains in processes.
• Assist in developing SDC Security Systems End User Training Documents and Videos.
• Provide remote commissioning support for new design builds and construction deliverables.
• Provide support to SDC Compliance for SOC2 and PCI auditing initiatives.

Requirements

QUALIFICATIONS / (KNOWLEDGE, SKILLS, ABILITIES):

• 2+ Years of Physical Security Technology or Operational experience.
• Training and experience with Access Control Systems and Digital Monitoring Products.
• LenelS2 Certification preferred or end user experience.
• Milestone VMS Certification is preferred or end user experience.
• Working knowledge of electronic Key Management applications.
• Basic knowledge of networks and Windows server machines.
• Basic knowledge of utilizing ticketing systems for tracking and triaging of support issues.
• Basic Computer Skills (MS Office and Outlook)
• Able to plan, organize, and prioritize workload to meet deadlines.
• Strong communication skills (verbally and written).
• Travel is expected to be approximately 20%.
• Role will support PHX Campus primarily but support other Datacenter markets remotely.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The pay range for this role is between $75,000 – $85,000 (base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, performance bonuses, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.