Memorial Hermann Health System is seeking a Physical Therapist for a job in Houston, Texas.
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position responsible for ensuring adequate communication between parties and hospital personnel for operating telephone switchboard and dispatching calls.
Memorial Hermann TMC
6411 Fannin St, Houston, TX 77030
Saturday and Sunday 7:00 am - 7:00 pm
Minimum Qualifications
Education: High school diploma preferred.
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
Three (3) years of PBX telephone experience.
Two (2) years of customer service experience.
Ability to operate telephone switchboard; basic computer skills required.
Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff members.
Strong customer service skills and ability to multi-task while working in a complex and stressful environment.
Principal Accountabilities
Operates telephone switchboard, answering all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures.
Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians. Make announcements as requested over the hospital intercom.
Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up.
Monitors Phone-O-Matic systems; ensures availability of TDD telephone and amplified receivers, arranging for delivery and maintaining logs; replaces non working phones and lists on repair log.
Rotate to satellite Waiting Area locations as needed to serve as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
Interprets and explain to patients and families, policies and procedures that affect his/her care and treatment.
Assist Management with additional tasks; responsible for departmental operation after hours and during weekend in a Team Lead capacity. Handle customer and staff concerns in a professional manner.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Memorial Hermann Health System Job ID #100184226. Posted job title: pbx operator - tmc (pt)
Company Overview:
Charting a better future. A future that’s built upon the HEALTH of our community. This is the driving force for Memorial Hermann, redefining health care for the individuals and many diverse populations we serve. Our 6,600+ affiliated physicians and 33,000+ employees practice the highest standards of safe, evidence-based, quality care to provide a personalized and outcome-oriented experience across our more than 270 care delivery sites. As one of the largest not-for-profit health systems in Southeast Texas, Memorial Hermann has an award-winning and nationally acclaimed Accountable Care Organization, 17* hospitals and numerous specialty programs and services conveniently located throughout the Greater Houston area. Memorial Hermann-Texas Medical Center is one of the nation's busiest Level I trauma centers and serves as the primary teaching hospital for McGovern Medical School at UTHealth. For more than 114 years, our focus has been the best interest of our community, contributing more than $411 million annually through school-based health centers and other community benefit programs. Now and for generations to come, the health of our community will be at the center of what we do – charting a better future for all.
*Memorial Hermann Health System owns and operates 14 hospitals and has joint ventures with three other hospital facilities, including Memorial Hermann Surgical Hospital First Colony, Memorial Hermann Surgical Hospital Kingwood and Memorial Hermann Rehabilitation Hospital-Katy.
Our Mission
Memorial Hermann Health System is a non-profit, values-driven, community-owned health system dedicated to improving health.
Our Vision
To create healthier communities, now and for generations to come.
Our Values
Community: We value diversity and inclusion and commit to being the best healthcare provider, employer and partner.
Compassion: We understand our privileged role in people's lives and care for everyone with kindness and respect.
Credibility: We conduct ourselves and our business responsibly and prioritize safety, quality and service when making decisions.
Courage: We act bravely to innovate and achieve world-class experience and outcomes for patients, consumers, partners and the community.
| Location | Houston, TX |
| Salary | $37–$53 Per Hour |
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