The Clinically Integrated Network (CIN) Liaison serves as a vital link between physicians, practice staff, and CIN leadership, supporting a culture of collaboration, trust, and continuous improvement. This role is responsible for advancing strategic engagement efforts, strengthening the provider experience, and enhancing overall network performance. Through relationship-building, communication management, and cross-functional alignment, the CIN Liaison fosters integration and supports success in a value-based care environment.
Essential Job Function:
- Provider Communication & Engagement: Foster strong provider relationships through regular practice visits, active listening, and trust-building, while implementing a consistent meeting cadence and standardized agenda to support transparent communication.
- Collect and categorize feedback, escalate key issues, and collaborate on solutions that drive continuous improvement across the CIN.
- Onboarding and Retention Support: Collaborate across departments to streamline the provider experience from recruitment through onboarding, with enhanced content, clear expectations, and follow-up through the first 90 days.
- Education & Resource Management: Develop and support new and ongoing provider education initiatives, while helping to maintain up-to-date training materials.
- Service line-specific content will be managed in collaboration with designated content owners.
- Clinical and Contractual Knowledge: Maintain a working understanding of relevant contract terms, clinical programs, and service offerings to help providers navigate the network and optimize care coordination.
- Cross-Functional Collaboration: Work closely with Quality, Risk Adjustment (RAF), and QPS teams to deepen the liaison team's knowledge base and deliver value-driven education at the practice level.
- Referral Optimization: Strengthen connections between primary care and specialty service lines to support integrated care pathways and improve referral processes across the network.
- Network Utilization and Performance Monitoring: Track utilization trends and network engagement to identify opportunities to enhance value, control cost of care, and support population health goals.
- Documentation and Reporting: Maintain accurate and organized records, including meeting notes, physician preferences, action plans, and status updates.
- Generate data-driven reports to inform CIN leadership and guide strategic decisions.
- Community and Network Growth: Cultivate community relationships and engage with providers interested in joining the network, supporting long-term growth and strategic alignment.
Education:
- Required: Associate's Degree. Certain professional medical licensures may be considered equivalent to an Associate's Degree.
Experience:
- 3-5 years of experience in provider relations, clinical integration, or healthcare operations.
Licensure/Certification/Listing:
- Clinical licensures applicable.