Physician Office Scheduler RN

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Physician Office Scheduler RN

Shift: Onsite Monday - Friday 8:30 AM to 5:00 PM

Job Summary and Qualifications

We are seeking a dedicated Healthcare Professional to provide direct patient care and administrative support within a dynamic physician's office. In this multifaceted role, you will be responsible for expertly scheduling appointments, meticulously verifying insurance details, delivering general nursing care, and ensuring a seamless patient flow, all while upholding established standards and practices.

Duties (included but are not limited to):

· Schedule patient appointments and manage related communications with precision and care.

· Provide professional nursing care to clinic patients, ensuring their comfort and well-being.

· Maintain accurate patient records and ensure confidentiality, adhering to the highest ethical standards.

· Adhere to organizational policies, procedures, and safety guidelines, contributing to a safe and efficient work environment.

· Communicate effectively with patients, physicians, and staff, fostering a collaborative and supportive atmosphere.

· Answer incoming calls in a timely and professional manner, providing exceptional customer service.

· Schedule all patient appointments, including cancellations and changes, with meticulous attention to detail.

· Verify insurance and patient demographics, ensuring accuracy and completeness of information.

· Route calls and communicate with the appropriate department or physician offices, facilitating efficient communication.

· Provide Good Faith Estimates (GFE) upon patient request, ensuring transparency and clarity.

· Inform physician office staff or patient of testing requirements, ensuring preparedness and understanding.

· Ensure accuracy and completeness of information in scheduling/registration systems, maintaining data integrity.

· Work closely with physician office staff to ensure pre-cert/authorization numbers are entered, streamlining administrative processes.

· Select the correct patient medical record number consistently, maintaining accurate patient records.

· Utilize appropriate communication methods with physician offices, fostering effective collaboration.

· Maintain an orderly, efficient, and timely flow of patients, optimizing patient experience.

· Greet patients and prepare them for physician's examination, ensuring their comfort and readiness.

· Provide general nursing care to patients as necessary for office treatment, delivering compassionate and skilled care.

· Screen patients for appropriate information, ensuring accurate and relevant data collection.

· Instruct patients in collection of samples and tests, providing clear and concise guidance.

· Arrange for patient testing and admissions, coordinating necessary procedures.

· Check rooms daily for necessary supplies, maintaining a well-equipped and organized environment.

· Respond to and refer incoming telephone calls, addressing inquiries and directing them appropriately.

· Instruct patients and family regarding medications and treatment instructions, ensuring understanding and adherence.

· Maintain and review patients' records and other pertinent information, ensuring accuracy and completeness.

· Post tests and examination results, maintaining up-to-date patient information.

· Administer medications in accordance with physician orders, adhering to safety protocols and guidelines.

· Maintain current knowledge to assure a safe working environment and demonstrating practical application of all policies and procedures relative to safety and infection control, prioritizing patient and staff safety.

· Utilize universal precautions in any potential contact with patient body fluids or used patient supplies that may be contaminated with patient body fluids, adhering to infection control standards.

· Project a positive image of the facility in all interactions and supporting effective team functioning, contributing to a positive and collaborative work environment.

· Other duties as assigned, adapting to the evolving needs of the practice.

Knowledge, Skills and Abilities:

· Exceptional communication skills, both verbal and written, to effectively interact with patients, physicians, and staff.

· Strong customer orientation, with a focus on providing excellent patient experiences.

· Excellent interpersonal skills, fostering positive relationships with patients and colleagues.

· Proficient PC skills, including familiarity with Microsoft Office applications and electronic health record (EHR) systems.

· Comprehensive knowledge of organizational policies and procedures, ensuring compliance and efficiency.

· Basic skills in organization, multitasking, problem-solving, and attention to detail, enabling effective task management.

· In-depth knowledge of accepted nursing standards and practices, ensuring high-quality patient care.

· Solid knowledge of basic pharmacology, facilitating safe and effective medication administration.

· Demonstrated skill in providing patient care in accordance with facility standards, ensuring patient well-being.

· Ability to maintain patient confidentiality, adhering to ethical and legal requirements.

· Strong organizational and time-management skills to manage schedules and prioritize tasks effectively.

Education:

· High school diploma or GED preferred.

· Graduation from an accredited school of registered nursing is required (for RN role).

Experience:

· One year of related experience preferred.

· From one to three years' experience as a registered nurse is preferred (for RN role).

Certificate/License:

· Must be licensed as a Registered Nurse in accordance with state regulations (for RN role).

· Certified Medical Assistant (CMA) or Certified Medical Administrative Assistant (CMAA) certification preferred.

· Basic Life Support (BLS) certification preferred.

Benefits

Memorial Health - Savannah Cardiology, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Physician Office Scheduler RN opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.