Business Operations, Computer Software, Conference Management, Customer Support/Service, Data Entry, Financial Management, Medical Records, Meeting Minutes, On Call, Organizational Skills, Plan Meetings, Policy Development, Procedure Development, Safety Standards, Schedule Development, Team Player, Telephone Skills
Duties and Responsibilities
Essential Functions:
- Creates physician, resident and Advanced Practice Clinician master schedules.
- Proactively reviews schedules to identify underutilization and realignment of resources to ensure access and appropriate physician utilization.
- Serves as Master STO/PTO "gatekeeper" as Source of Truth.
- Maintains SPOK on-call program to ensure patients and referring providers can reach the on-call physician of the specialty for urgent clinical needs.
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Schedules supervisor's appointments; maintains and updates supervisor's daily calendar.
- Schedules, coordinates and/or arranges meetings, appointments and/or facilities. Attends meetings and records minutes, as required.
- Collects information needed by supervisor for conferences and reports.
- Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Administers/coordinates programs, projects, and/or processes as assigned.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Maintains professional growth and development.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Required for All Jobs:
- Performs other related duties as identified.
- WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
- WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Reaching - Rarely
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Occasionally
- Eye/Hand/Foot Coordination - Occasionally