Physician Support Specialist

Position summary:

Provide clerical and health related assistance to physicians and assist with general office & patient needs during business hours.  Maintains timely follow up of any physician orders/instructions and patient inquiries. 

Essential key responsibilities:

• Review physician schedule (office, hospital, and ASC schedule); advise manager of questionable appointments; should help to maximize physician schedule to ensure efficiency.  Schedules should be monitored and appointments filled.
• Schedule appointments according to practice protocols
• Follow-up/review orders to ensure reports and results are obtained for physicians review
• Review task for physician review and signage of documents, scripts, insurance forms, prescription forms etc. in a timely manner consistent with practice protocols
• Fax to pharmacy or mail out scripts to patient as required.
• Obtain authorization for prescriptions and various tests ordered by physician.
• Work patient specialty procedure & outside service recalls monthly per protocol
• Review office & hospital charts in EMR, obtain & scan pertinent records into charts. Following chart protocol.
• Discharge patients when physician is seeing patients in the office.  This includes, but is not limited to entering vitals, PIF or ROS into ERM, completion of MU requirements, scheduling tests, x-rays, procedures, and hospital admissions/transfers.  Provide patient copy of clinical summary, instructions, and/or educational material.  Fax orders to appropriate facility and ensure orders are documented in EMR.
• Enter patient kiosk forms into EMR as required
• Practice charting methods according to practice protocols
• Take patient phone calls; document all communication in the electronic medical record.
• Travel to other satellite offices 

Secondary Job Functions: 

• Attend all office meetings and in service as required. 
• Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc. 
• Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations. 
• Any other task 

Knowledge, Skills and Abilities:

• Knowledge of medical terminology
• Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
• Skills to handle a multi-line phone system.
• Knowledge of modern business communication, including style and format of letters, memoranda, and reports
• Skill to use a personal computer and various software packages including using an EMR system
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve problems
• Ability to maintain confidentiality regarding health and financial information 

Licensure/Certification Requirements:

• Must have high school diploma or equivalent
• Prefer 2 years’ experience working in a medical environment.