Pick up and Delivery Coordinator (Customer Experience)

Pick Up & Delivery / Customer Experience Coordinator

We're looking for an organized, reliable Pick Up & Delivery Coordinator to run our service valet operation. In this role, you'll plan daily routes, dispatch drivers, and coordinate with the service team so every customer vehicle is picked up, serviced, and returned on time. If you thrive on logistics, stay calm under pressure, and take pride in a smooth customer experience, we'd love to have you on our team.

About FAH
We are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success.
We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential.
We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.

Compensation and Benefits

• Health, Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Plan, schedule, and dispatch daily pick up and delivery routes for service customers
• Assign drivers based on location, timing, and workload to maximize on-time performance and route efficiency
• Coordinate with service advisors and the shop to align vehicle pickups and returns with appointment times and repair completion
• Confirm pickup and delivery windows with customers by phone and text, and communicate proactively on any delays
• Track driver status and vehicle location throughout the day and adjust routes in real time as needs change
• Ensure vehicle condition inspections, keys, and paperwork are properly documented at pickup and drop off
• Process payments and collect signatures at delivery as required
• Handle customer concerns related to pickup and delivery with integrity and poise, escalating when needed
• Maintain daily logs and report on volume, on-time rate, and driver productivity
• Support driver onboarding and ensure drivers follow company safety and customer service standards

Requirements

• Previous experience in dispatch, logistics, scheduling, or automotive service preferred
• Excellent communication and organizational skills
• Strong problem solving and ability to prioritize in a fast-paced environment
• Comfortable using scheduling, dispatch, or DMS software, plus Microsoft Office suite
• Working knowledge of local roads and service area geography
• Ability to work effectively with customers, drivers, service staff, and vendors while handling multiple tasks simultaneously
• Valid driver's license and clean driving record
• Willing to submit to a drug screen & background check

FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.