Pickup Operations Specialist/Supervisor

SwiftX

  • Eastvale, California
  • 30+ days ago
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    Skills

    • Communication Skillsunmatched
    • Customer Service Operationsunmatched
    • Data Analysisunmatched
    • Dental Insuranceunmatched
    • Detail Orientedunmatched
    • English Languageunmatched
    • Health Insuranceunmatched
    • Logisticsunmatched
    • Mandarin Chinese Languageunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Operational Auditunmatched
    • Operational Improvementunmatched
    • Operational Strategyunmatched
    • Operational Supportunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • Performance Analysisunmatched
    • Performance Metricsunmatched
    • Problem Solving Skillsunmatched
    • Record Keepingunmatched
    • Service Level Agreement (SLA)unmatched
    • Vision Planunmatched
    • Warehouse Coordinationunmatched

    Description

    Description
    • Coordinate daily pickup schedules and support dispatch operations
    • Monitor pickup SLA performance and follow up on delayed or failed pickups
    • Communicate with drivers and customers regarding pickup status and operational updates
    • Support pickup operations for large-volume and key account customers
    • Investigate and resolve pickup-related operational exceptions
    • Assist with pickup route optimization and operational efficiency improvements
    • Track and maintain pickup operational records and KPI reports
    • Support pickup cost tracking and operational data analysis
    • Coordinate with warehouse and transportation teams to ensure smooth operational execution
    • Assist with peak season operational support and capacity coordination


    Requirements
    • Bachelor’s degree preferred
    • 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
    • Strong communication and coordination skills
    • Detail-oriented with strong problem-solving abilities
    • Ability to work in a fast-paced operational environment
    • Proficiency in Excel and basic operational systems
    • Strong organizational and multitasking skills
    • Bilingual in Mandarin and English


    Benefits
    • Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
    • 7 PTO days
    • 5 Paid Sick Leave Days
    • 6 Paid Holidays
    • 401K
    • Medical insurance, Dental and Vision Insurance, STD/LTD

    Numbers & Facts

    LocationEastvale, California

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