Job Description
Description- Coordinate daily pickup schedules and support dispatch operations
- Monitor pickup SLA performance and follow up on delayed or failed pickups
- Communicate with drivers and customers regarding pickup status and operational updates
- Support pickup operations for large-volume and key account customers
- Investigate and resolve pickup-related operational exceptions
- Assist with pickup route optimization and operational efficiency improvements
- Track and maintain pickup operational records and KPI reports
- Support pickup cost tracking and operational data analysis
- Coordinate with warehouse and transportation teams to ensure smooth operational execution
- Assist with peak season operational support and capacity coordination
Requirements- Bachelor’s degree preferred
- 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
- Strong communication and coordination skills
- Detail-oriented with strong problem-solving abilities
- Ability to work in a fast-paced operational environment
- Proficiency in Excel and basic operational systems
- Strong organizational and multitasking skills
- Bilingual in Mandarin and English
Benefits- Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Numbers & Facts
| Location | Eastvale, California |
Skills
Communication Skillsunmatched
Customer Service Operationsunmatched
Data Analysisunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
English Languageunmatched
Health Insuranceunmatched
Logisticsunmatched
Mandarin Chinese Languageunmatched
Multilingualunmatched
Multitaskingunmatched
Operational Auditunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operational Supportunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Service Level Agreement (SLA)unmatched
Vision Planunmatched
Warehouse Coordinationunmatched
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