We're seeking an experienced, people-focused leader to oversee studio sales, operations, the client experience, and our Front Desk Team. You'll partner directly with the Owner to drive business growth, develop staff, and deliver an exceptional client experience.
KEY RESPONSIBILITIES
Drive sales, membership growth, retention, and profitability.
Own the client journey from first inquiry through long-term membership.
Lead, coach, and develop the Front Desk Team.
Oversee daily operations, staffing, scheduling, and workflows.
Build trusted client relationships and resolve concerns professionally.
Track KPIs and implement continuous improvements.
Execute local marketing and community outreach.
Partner with the Owner on strategic initiatives.
QUALIFICATIONS
3–5 years of leadership experience in sales, operations, hospitality, wellness, or another client-focused business.
Demonstrated success driving revenue growth and leading teams.
Strong communication, organization, and problem-solving skills.
CRM, scheduling, and marketing platform experience (Mindbody a plus).
Passion for health, wellness, and client service.
Numbers & Facts
Location
Rockville, MD
Skills
Business Growthunmatched
Coachingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Leadershipunmatched
Marketingunmatched
Operationsunmatched
Operations Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Revenue Growthunmatched
Sales Operationsunmatched
Strategic Planningunmatched
Team Lead/Managerunmatched
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