Pinz Food and Alcohol Server (age 19+)

Duties & Responsibilities:

• Checks the daily schedule to see in what section you are
• Sets up/does server side work and stocks
• Introduces yourself and provide water to all guests upon arrival. Explains how the service screen works (turns red)
• Takes beverage orders and introduces Offers favorites to whet guest’s appetites.
• Rings orders in for bartender in required order (liquor/smoothie, wine, bottled beer, draft, soda)
• Adds straws and picked garnishes after bartender pours
• Places beverages on tray; delivers to guests
• Attempts to get guests to order food when dropping off first
• Checks back to ensure guests’ satisfaction of drinks and for follow up orders
• Drops off silverware sets and any condiments necessary, including salt & pepper after order is received
• Communicates with your runner/bus person and let them know that you have a food order and which lane/area is involved
• Once food is delivered, immediately confirms the order is correct and offers condiments
• Removes empty glasses; cleans tables as possible
• Consistently follows sales control procedures; (does not give out free product/ not ringing product)
• Verifies accuracy of prices on guests’ Presents bill, comment card and mints to guests.
• Is aware of and enforces these policies: Pinz accepts cash and credit card payments as prescribed by standard operating procedures. No personal checks
• Keeps assigned tables, lounge and service station, as well as other areas clean and tidy
• Advises bartender or supervisor of complaints as they occur
• Consistently complies with all state, local and city laws/ policies relating to the service of alcohol
• Does side work and restocks your areas of concern
• Checks out with bartender prior to doing your books

Personal Attributes:

• Must by 19 years of age to serve alcohol
• Self Motivated
• Great Customer Service including conflict resolution and the ability to remain calm
• Detail oriented
• Integrity and Trustworthiness
• Personable, Fun and Friendly
• Optimistic Attitude
• Team Player who is committed to building a team that functions in unison to reach their goals

Skills:

• A basic knowledge of Microsoft Word and Excel
• Excellent verbal and written communication
• Time Management
• Customer Service
• Decision Making