Planning, Senior Support

Join the Clean Energy Revolution

Become a Planning, Senior Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll play a critical part in ensuring accurate and timely meter service operations that directly impact customer satisfaction and regulatory compliance. You will manage end-to-end Meter Service Requests (MSR), oversee pre-set meter processes, and handle exception management to keep projects on track. The position offers the opportunity to collaborate cross-functionally with program analysts on evolving meter requirements and contribute to reporting that influences service-level performance and public authority standards. If you enjoy problem-solving, working with data, and driving operational excellence in a dynamic environment, this role provides a chance to make a meaningful impact on both customer experience and organizational efficiency.

As a Planning, Senior Support, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Supports in preparing maintenance work packages including development of work plans, defining procedures, drawings, material equipment, and post-maintenance test requirements.
• Gathers data and information from meter spots and related design work. Supports the development of electrical distribution plans.
• Assists in providing necessary permits, easement maps, expected construction labor and timeframes.
• Collaborates with management on technology and process improvements to increase efficiency and quality. Prepares and analyzes daily work schedules to optimize equipment availability and usage and recommends appropriate modifications.
• Supports specific project development activities, such as interconnection agreement negotiations, permitting and licensing, engineering design, and construction.
• Helps schedule daily work assignments in a manner that optimizes crew productivity and minimizes overtime expenditures.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• One year of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Preferred Qualifications

• Experience working in the electric utility industry.
• Experience with SAP, SharePoint and Adobe Acrobat.
• Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint.
• Experience with Customer Service.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• The primary work location for this position is the High Desert Service Center (Victorville).
• This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
• Relocation does not apply to this position.
• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI BCAB Test - #5206). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.