Billing, Communication Skills, Customer Experience, Customer Support/Service, Delivery Driving, ERP (Enterprise Resource Planning), Follow Through, High School Diploma, Identify Issues, Inventory Management, Manufacturing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order Processing, Past Due Accounts, Production Schedule, Purchase Orders, Resolve Customer Issues, Sales, Time Management
Location: Newark, NJ 07112
Duration: 03 Months (Temp to hire)
Shift: 8:00 AM - 4:00 PM Monday through Friday.
Job Description:
This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.
Essential Functions:
Accurately and timely enter orders into company ERP system.
Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
Ensure on-time deliveries through follow-up with scheduling, production and shipping departments.
Coordinate filing, billing, and purchase orders with other departments.
Follow up on past due accounts.
Enter Quality complaints into the system to ensure proper recording.
Ensure all credits issued are compliant to the quality compliant procedure.
Produce product masters including very detailed product specifications.
Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment.
Respond full circle to requests from customers, sales reps, and service reps.
Collaborate with other departments to resolve customer issues and align with customers needs and requests.
Identify issues in the process that can arise prior to releasing to production.
Recommend ideas which enhance the overall customer experience.
Qualifications:
High school diploma or GED required.
2 years experience in customer service, preferably manufacturing.
ERP experience a plus, including order entry and returns.
Knowledge of MS Word, Outlook, and Excel.
Reasonable Accommodation Statement:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.?e
eTeam Inc.
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.