Plant IT Support Engineer

Job Description:

• This is an Information Technology Operations-based role. This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team. As a member of the Plant IT team, you will be hands-on in assisting the plant in producing vehicles. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce high-quality vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet the client’s productivity goals. You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Skills Required:

• Support a multi-shift operation in a manufacturing plant. Must be able to work flexible hours in support of a multi-shift operation. Requires a rotating schedule to support business processes. (Days, nights and or weekends).
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. · Interface with Business IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long-term maintenance of applications and hardware.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation.
• Support of local network equipment in a Cisco-based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux-based ecosystem.
• Support of IIOT deployments and expansion efforts utilizing iOS and Android-based equipment.

Experience Required:

• Strong written and verbal communication skills.
• Ability to multi-task; managing multiple tasks.
• Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances.
• Experience with Dell PC’s, Dell Laptops, HP Printers, and HP Server Knowledge of Windows server and Windows Active Directory/ADFS Experience with VM servers (vSphere Ability to communicate effectively with business users and IT professionals including globally distributed teams.
• The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge. Motivated self-starter Identifying, investigating & solving problems without supervision.
• Experience with Server administration; Windows (2012+) or Linux Manufacturing experience is preferred, but not required.

Education Required:

High School Graduate

Education Preferred:

Additional Safety Training/Licensing/Personal Protection Requirements.

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