Position Summary The role of an IT Technician is to support the assigned facility in the daily operations of the local network and IT hardware connected to it. This position shall serve as the local IT administrator and provide user support of information and communication business systems, telecommunications, and related issues.
Responsibilities Support IT issues with office and manufacturing systems (Level 1 Troubleshooting).
Providing Level 1 support for the shop floor application(s) and related IT hardware.
Basic Network Troubleshooting and Support.
Hardware troubleshooting and replacement.
Support users through Service now Help Desk system.
Work with other members of IT Shared Services to provide solutions to user issues.
Keep IT management up to date with local issues and system changes.
Desktop/Laptop setup and distribution.
Basic user support on common office software systems (such as Microsoft office).
Perform other duties as assigned by the plant leadership and the IT Region Leader.
Involved in risk assessment and safety instructions.
Knowledge / Skills:
Able to operate independently and autonomously to complete tasks and projects.
Excellent troubleshooting skills and understanding of when to escalate issues.
Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills.
Excellent customer service skills – highly responsive. Customer service skills training and experience in or out of IT preferred.
Requires familiarity with Microsoft Operating Systems, Windows 10/11 , Microsoft Server last versions.
Requires familiarity with Microsoft Office 365 products.
Proficient level of English.
Education / Experience:
Associate degree in information technology, applicable certifications, or 5 years of experience in the function.
Experience in a Production/Manufacturing environment preferred.
Experienced with PC-DMIS inspection software.
Able to operate Brown & Sharp Horizontal DCC CMM
Cisco VOIP and Networking experience and/or training preferred.
Experience with VMware is preferred.
Numbers & Facts
Location
Fraser, MI
Skills
Administrative Skillsunmatched
Business Solutionsunmatched
Capability Maturity Model (CMM)unmatched
Cisco Network Systemsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
English Languageunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Laptop PCunmatched
Leadershipunmatched
Management of Information Systems/Technology (MIS)unmatched
Manufacturingunmatched
Manufacturing Systemsunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Network System Hardwareunmatched
Operating Systemsunmatched
Operationsunmatched
Production Systemsunmatched
Risk Analysisunmatched
ServiceNowunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Telecommunicationsunmatched
VMWareunmatched
VoIP (Voice over IP)unmatched
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