Platform Architect

Our client, an IT Services and Consulting company, is looking for a ServiceNow Platform Architect for their Remote location.

Responsibilities:

• Architecture Advisory
• Conducting solution design reviews on customer and partner work
• Guiding customers in defining their platform roadmap and sequencing workflow adoption
• Activities
• Advising on data architecture, integration strategy, and platform data model alignment
• Advising on AI capabilities including Now Assist and AI Agents adoption
• Delivering accelerators from the architecture accelerator catalog in support of the customer's platform strategy and adoption goals
• Platform Health
• Leading technical governance discussions and establishing governance frameworks
• Advising customers in establishing technical governance practices that prevent health degradation over time
• Interpreting platform health outputs across maintainability, performance, security, upgradeability, and user experience
• Developing and tracking prioritized remediation plans
• Advising customers on identifying and tracking technical debt and driving remediation planning
• Risk Management
• Proactively identifying and tracking risks across architectural, technical, and platform health dimensions
• Assessing the potential impact of identified risks on the customer's platform strategy and value realization
• Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents
• Customer Engagement
• Building and maintaining relationships across the customer stakeholder map
• Facilitating working sessions, architectural reviews, and executive conversations
• Maintaining the Customer Impact Plan as a forward-looking platform narrative
• Demonstrating platform capabilities in personal or demo instances when needed
• Internal Alignment & Collaboration
• Coordinating with Impact Squad members to maintain a consistent customer message
• Escalating complex architectural decisions to peers or overlay resources
• Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers
• Contributing knowledge and frameworks to the broader PA community

Requirements:

• Years of Experience: 10.00 Years of Experience.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities